Courtyard by Marriott Pittsburgh North/Cranberry Woods — Hotel in Cranberry Township

I am giving this hotel a 1 star for extremely terrible customer service. We made reservations through Groupon, arrived to find they could not find it. They explained to us that they had a new system and had been having issues with Groupon. We were not apologized to or offered to go ahead and give us our rooms for the rate. Instead only give a 5 dollar discount on each night. This was laughable. They explained to us if we noticed that we were charged with Groupon to let them know and they will take care of the current charges they just made. We went down the next morning to show them. We were assured they would take care of the hotel charges through them. I repeated back to the staff, so you will take off the full charge and accept the Groupon rate. ( We had the reservation number and confirmation by email). This comment seemed to confuse the clerk, but then she said oh yes of course. She told us to double check our statement the next day to make sure everything looked correct. The next day we received the statement to find they charged us 194. When we had already paid the external site 175. My husband went back down a 3rd time and was again reassured they would take it off. It had now been a week and we noticed they have not removed the additional charge of 194. I just called and spoke with another clerk who I emailed the Groupon confirmation to. She said she would take care of it personally and credit us 194. I asked will this indeed happen? I have been told 3 times it would. She assured me she would credit it today and email me with the confirmation. The most frustrating part of this experience is only one person has showed us great customer service. The was the maintenance employee who said he had just started. We asked about the mini fridge not staying cold. I had my sons breast milk to store over night and the fridge is an ECO Friendly will only be on for 2 hours then shuts off. He offered to bring gallon zipl ock bags to store with ice to keep my sons milk cold. The other members of staff never showed sincere concern. They only complained about their system with Groupon. If you have been having issues they need to take the ability to book rooms off the external site. WE were told do not that again, just book directly with them. Really!! That's how you fix an issue, charge your guest full rate and tell us to not do that again. They need to contact Groupon and get the money not have their guest fight with them for over a week about the additional charges that they claim they will credit every time. Besides the terrible customer service the room was clean. The beds were very comfy. But we...

Let me start by saying both rooms were beautiful and clean. We slept well and comfortably. To start off the cc number they had didn't match mine and that should of been the first clue. So we check in (party of 4) to unload and take our bags up to a king size room. Single king, we booked a double queen,party of 4. Get a text from my cc saying Iv been charged $410.00. The room we booked was $96.79. Go down to the desk to get this resolved. The attendant didn't know how this happened and couldn't find my reservation. He calls someone and they walk him through switching rooms for me. So now I have a 2 queen room but I receive another text saying Iv been charged another $120.00. So at this point I have been charged $530.00 for a room I booked at $96.79. I figure I'll resolve this come morning. Morning comes and I get told that there is nothing they can do but once I check out the $530.00 that is pending will be reversed and only the $96.79 will be billed but it might a few days for the pending to go away. So at this point I have been charged $606.79, I will see the pending charges of $510.00 in 7-10 days. All of this is because 2 people with the same name stayed on the same day. Their verification process ( match the cc numbers) didn't catch this and we checked into eachothers room. When I said I had a party of 4 it didn't register that a king room might not work. When the reservation number didn't match. All these things come down to properly trained people. Can't verify a reservation, doesn't know how to use the system, over charging guest. We all know the fastest way to piss someone off is to mess with...

My husband I had a fire in our home in May of this year and it was necessary for us to stay at a hotel until we could return home in September. We are so happy that we chose to stay at the Courtyard Inn in Cranberry Torwnship!! The outstanding staff at this hotel treated us like we were part of a family and made what could have been a very unhappy and uncomfortable time as pleasant an experience as it possibly could have been. Each and every employee performs their duties in a thorough and professional manner and all were exceedingly pleasant and sincere in their effort to make us comfortable. This is a GREAT place to stay - for 3 nights or 3 months. I would highly recommend it without any reservation - no pun intended.

We noted that the hotel was mainly occupied with business people during the week and families and vacationers on the weekend. The hotel responds equally well to both groups. During our stay we also witnessed several large groups coming through the hotel - from weddings and family reunions to sports teams and their families. The outdoor courtyard and large and comfortable lobby was an excellent place for people to gather. There was a wonderful fire pit in the courtyard that provided an inviting atmosphere for relaxation and meeting new people each evening.

It was obvious to us that the management team at this hotel took great pains to hire and train sincerely personable and professional staff....