I apologize if this is not the correct forum for this, but I have had a devil of a time just finding this one. Just trying to be fair, not trying to be mean or vindictive. My phone experience was brief but friendly. The actual problem I have with them centers around their BDs. I have recently purchased Blu-rays with this new Cinavia protection being used by Sony Pictures Home Entertainment. 20 minutes into my movie I suddenly get this message that I will receive no more audio, that "Cinavia" is preventing my use of my computer playing audio for the Blu-ray movie. So I try it in my other computer, move it to the 20 minute mark to continue. At 40 minutes, same thing! I tried it next in my two $300 Pioneer machines (two different models). Same thing! I then tried two ancient cheap Magnavox machines I have (but which always have given me superior picture quality to all the other machines. Bingo. This time it worked. I called their feedback line and left a message that basically said that, even though this Cinavia garbage was actually intended to be incorporated into the disc, I had to treat it like a defective disc and return it to Walmart. I later bought another disc, with the same Cinavia problem. I called them back and left another message, stating the same thing. This may be something "necessary" (really going the extra mile (or 500 extra miles) to "protect" their property from whatever in the heck they're trying to protect it from) to them, but it is going so far that their "protection" is my "broken", and it is literally so. If I can never play any discs on 2/3 of my players, what good does it do me even to buy the movie? It truly is "broken" in any real sense of the word, and must be returned for my money back. I'm not sure what else I can say. I would like to buy movies from Sony, because I am losing out on a lot of favorites if I don't, but if I buy them, I am just supporting Cinavia and not able to watch it in most parts of my house and especially, away from home on my laptop. These are perfectly normal legitimate region A/1 drives/players, not at all illegal in any way; they are simply normal. I just know I can't support this. And if I were you, I would make sure first that you were able to play these types of movies. I am not aware of a way that you can use to figure out which type of disc you are using before you buy it. Just be careful of what you are doing before you buy it! Good luck! -- SRE.