Apple — Attraction in Cupertino

Thanks for the tears.

Saturday I made the biggest mistake of my life I bought my daughter and iPhone 10. She was so overjoyed she had tears of appreciation. Little did I know, these would not be the only tears shed.

By Sunday she had disabled the phone due to forgetting her passcode. Spent most of my day Sunday trying to download iTunes to factory reset her phone with no luck.

I called Apple support who advised they couldn't assist but scheduled an appointment for Thursday a full four days later at the Apple Store in Oakbrook. I accepted the appointment went to the Apple Store and because I arrived 25 minutes earlier than my scheduled appointment was told to leave and come back closer to my appointment time.

I'm 9 months pregnant, making the walk from the closest possible parking possible still a struggle. All to be told to return a FEW minutes later. Yes this is a small frustration however it is yet another disappointment. So I leave the store to sit outside terribly irate and crying. Guess it was too much to allow me to sit in the store while I waited. I leave to come back 10 minutes later. To be told running 15 min behind schedule.

I had clearly explained the situation to the technician: passcode forgotten, I couldn't get into the apple ID. I was told not to worry worst case they'd remove activation lock and get me on my way as long as I had the receipt with the imei number. I had my receipt.

After waiting around lo and behold they said the receipt I had would not suffice as it doesn't have the serial number. I explained this is the only receipt given. I offered the box the phone came in but that is not acceptable. I get told to go back to sprint ask for a receipt with the serial number...... and then make another appointment to come back.

Needless to say this is beyond frustrating! 6 days since buying the phone, locked out for 5 and no help given. Feeling like a failure and once again my time wasted I leave to cry on my way home out of anger and frustration.

I called the store I purchased the phone from. explained the entire situation again, explained I needed a receipt with the serial number. They kindly and politely explain they don't have any receipts that would list the serial number. They can't help me either and redirect me to apple.

I'm surprised dealing with this hasn't brought on labor yet but enough tears, frustration and anger has been spent. I'm lucky the store has a 14 day return policy. I'll be taking this back and riding myself of apple and dealing with its support.

Thanks apple for the tears of joy, anger and...

I cannot express how disappointed we are are with our purchase of MacBook Pro 13” in 2019. We decided to buy our second MacBook Pro over the MacBook Air for better quality and better life expectancy. We only use the MacBook Pro as a backup, for searching the internet while watching TV, and for occasional travel. We predominantly use our two iMacs. So I would categorize our usage as “light”. Also, we are very gentle with it, and we don’t have kids so there is no one using it but us. Unfortunately, we have had to replace the display screen twice within the last two years. Purchasing a $1,300 computer and then having to replace the display screen at $500 each year is unsatisfactory. The repair technician said that if a piece of dust gets on the screen, it can damage it when the cover is closed. He said it is very sensitive. Apple’s response to customers is that the screen malfunction is due to mishandling or abuse. My response to that is why do we have a 2010 MacBook Pro that still has a screen that has never been replaced and is still in good working order (it’s just slow because of it’s age) and we have used that computer in the same way and have taken the same great care. A piece of dust or other small particle that we can’t even see is not mishandling or abuse - it is normal living. Our current problem is that we are getting colored lines all across the screen. We called Apple Care and they ran diagnostic tests and said it is a hardware problem not covered under warranty. We emailed Apple and got a reply that our computer was out of warranty. We proceeded to send a letter to Apple Headquarters and got the same response. With all of the complaints we are seeing online about screen issues, we realize ours is not an isolated incident. We feel like the screen should have been recalled, or free replacements given as needed. Had we known that Apple has cheapened their screens, we never would have put that much money into purchasing a new laptop. We are so disappointed and Apple needs to know that this is...

The customer service with Apple has and always will be one of the worst I've witnessed, and I'm usually a very positive person. My Apple ID has been locked for a long time and I have many music purchases I would like to have return to my library. After many failed attempts at the iforgot site, I finally spoke to a representative today. After being very kind at first, she quickly changed her tune when she couldn't figure out my dilemma. Somehow, I don't know enough about myself for the three security questions, although these are three security questions I have used on multiple other sites and have never had an issue. When I asked her if Apple simply has a system error, she retorted, "We rely on the user. It's not on us." This type of response is exactly what Android users hate about Apple people; Apple can never do any wrong.

We then tried to use my recovery email, which we discovered was the email address I used while with a now bankrupt and defunct company. I also left the company two years ago, and I explained this to the representative. She said that they can't change the recovery email in any way and that I "should have realized my Apple ID was tied to my company email before I lost my job." Ok, I'll keep that in mind next time I suddenly get laid off. I should have thought about my Apple account first and foremost before worrying about how to put food on the table for my family. Thanks for the advice.

I guess I will now forfeit my purchased music and completely wipe my hands free of Apple. It's actually kind of liberating and thank you for your continued...