Kroger — Attraction in Dallas

Today. December -5-23 -5 Star of the Worst - Do not go shopping here. They will profile you and assault you. For caring a. back pack. Regardless of your appearance, expensive wardrobe or cheaper. Is Christmas season and I realize that for this individuals anybody with a backpack walking in the store should be a Thief. -Is what they believe - Very Disrespectful, and their Malicious Intent is displayed in their criminal Behavior, with treats of violence. HASHTAGS is their goal. Not recommended for Tourists You only looking for groceries shopping , and you ending fixing Legal decisions.

Do Not go shopping here

They intentionally get you in trouble,aware of what they doing is wrong. But they do it Anyways. Terrible people.

After a while I give them another chance to review them after a visit. It went wrong sense the very beginning. The Security guard Almost assaulted me. Because I was caring a back pack. He said he doesn't trust Mexicans. Happens that I am a Creole person not Mexican. And bless be the Mexican people He was confused me with 100% DEFECATE, CRIMINAL, NASTY, BEHAVIOR. TERRIBLE, AWFUL. I WAS VICTIM OF CRIMINAL BULLYING BEHAVIOR, INSIDE THIS STORE.

SERIOUS SITUATION. Stand Up Against Bullying Report To the proper Authorities.

This people criminales.

I work for a Law Firm In Downtown Dallas . I am a Color Professional Men. Who's pay his own bills And Don't go Around Judging, people Business .

I have been Kroger's customer For more than 20 years

Not specifically that store. Mostly Mockingbird and they are good customer service .

This is My History. --

I was in this store 5-29-22 Around 8:20

Out 8:47 PM. Cashier was Taylor

Caring a Silver Versace Backpack.

While I was entering

I was confronted By a police officer

That I need to leave my backpack At the front. I had being victim of robbery,- I did refuse in the beginning But , the police officer Promise me to take care of that. An I was ok with that.

Right next to me Was a 20 something years old One African- American employee Blue shirt, black pants Wearing prescription glasses.

With a Breath Smelling like Manure.

He asked me..how long would you take? I replied, about 25 minutes. He answered, well ,we about to close ! But ..the police officer responded. Is ok go get your stuff !!

So ..I approach to shopping. It took me about that time.

I was coming back with only two items. -

And he still standing At the cashier register. - So.. I started a conversation. Explaining, to him my first amendment rights. That I a believe I have been profile , Politely .

But.. I'm a ear handicap And I do speak Loudly.

I believe, you don't have to curse. To make a statement.

This individual

Asked me To be quite.

I said, Excuse me? Who are you. -

He replied.

I'm The one Who's going to assault you (He used vulgar, nasty defecate language , criminal behavior).

He was ready to Attack me.

And I was ready To Bear Spray his face.

But... The Manager , the police officer and a mix African- American woman, was holding him back.... because This vulgar Criminal Was trying to assaulted me This very same moment.

The manager, finally Pulled him, outside Trying to calming down.. This man is a Vulgar Criminal

I pay for the Items . And in Red Alert I was leaving the Building

The police officer Trying to keep the control In this very compromise moment.

He was very professional. Respectful.

I keep my cool And ...

Horrible experience cause of 3 cashiers in 1 day. Im an instacart shopper. The instacart card declined so i asked the cashier to suspend it while i call the card. She just stared @ me till i was confused i thought she was about to have a stroke. She eventually did it. When I come back. I had to get back in line. Even tho my stuff was already bagged up. All they had to do was scan the receipt. But another cashier wouldnt she said ppl have been waiting in line. But they wouldve waited the same amount as if my card wouldve went through the first time. Anyway i got in line. Any question i had the cashier, a different one,, also had near stroke symptoms im guessing cause she just stared @ me also. I asked her to get the receipt for my order while i pulled up the thing i needed to finish the purchase cause she cared about her line so much. Nope. She just stared some more. Doing nothing to help make the transaction go by faster. lol!! Im a kind person sometimes too kind so their ugly attitude was uncalled for. Then my card declined again. I stepped away again. When i came back 5 minutes later. She wanted me to get back in line when all she had to do was scan a reciept. & let me pay. I could have not stepped away at all & not lose my spot if i knew this was the case. Understanding time you would know that whether i had 1 transaction or 3 as an instacart shopper the line wouldve had to wait for my turn to be over either way. I waited in line for a 3rd time!! Then when we finished that transaction i had 3 other items for a seperate transaction. She proceeded to ring the person behind me up while telling me "o i forgot about this other stuff,youre gona have to get back in line." Thats when i raised my voice cause i swear a stroke was blocking her reasoning. I told her no that its still my turn & I have a seperate transaction. But she proceeded to scan the next persons items. I was livid in shock. The lady @ the next register rang me up even tho she had a line also & looked confused as to why my cashier didnt finish with me. I was very confused as well. She was rude petty & ghetto. She had long nasty nails & short choppy greasy hair. Shorter than shoulder length. & looks pregnant. Dont go to her line. I would ask her questions politely & literally she would just stare at me🤯🤯. She wasted so much time & energy i had to make a review. It was unbelievable. I should have got a manager to tell her something right then & there. I CANNOT wait till grocery stores dont need ghetto ppl to work for those wages. Can we get an amazon store in dallas already!!! Ive always shopped tom thumb for myself. The north field one is lovely. They get rid of ppl like this & i guess they all go to this kroger to work. Insta cart needs to partner with more tom thumb less Kroger. TT has better prices & quality in food & people 100%% Kroger...

Not a bad store but customer service is pretty awful. I am a Shipt shopper and I dread getting orders from this store. The frozen section is always sparse and the people who check me out are typically very unfriendly and rude (today for instance, the cashier hassled me because I didn't bring a pen to fill out the tax exempt form–if you want me to fill out the form provide a pen just like any other business would do...doctors office, dentist, etc...).

I wouldn't be writing this review if it was a one-time affair but almost half of my experience at this Kroger has been less than sub-par. Also, one thing I never understand is that on the weekends they only have 1-2 checkout lines available (this is East Dallas not your small country town). A 10-20 minute (literally 4-7 carts deep) wait to checkout should not be normal at grocery store but it is for this Kroger.

If management reads this I would make a few adjustments:

1.) Have more people work the register lanes over the weekends in particular because people who do Shipt and Instacart cannot use the self-checkout. Weekends are also the time when Shipt and Instacart platforms are at their busiest as people are preparing their meals for the week. Thus, more checkout lanes need to be opened to accommodate the flow.

2.) Buy some pens for your cashiers and attach them with strings so no one is able to take them (Clipboard + pen + string = problem solved). Even better, make the tax exempt form electronic, much like a barcode or something (Target and many other stores offer this feature).

3.) Frozen section is a mess, especially the frozen veggies. Please put someone over their to organize it for the sake of your customers and people like me who delivery groceries as a job. I hate having to tell the costumer that the frozen veggies they desires is not there or because I simply cannot find them amongst the rubble.

4.) Maybe have some classes on customer service for your cashiers/employees. Simple things like saying "hi, how are you" or "have a great day, thanks for shopping!" Side note, there have been times where the cashier checking me out has headphones in, like what?! How is that even allowed in a face-to-face interaction job?!?

Please tweak these things for the sake of your customers and...