Pho Crimson — Restaurant in Dallas

While the focus of the menu is Vietnamese with features such as Pho, Bahn Mi and Spring Rolls, they also offer a variety of other Southeast Asian dishes, including; Pad Thai, Lo Mein and Korean BBQ. There’s even a very unique Korean BBQ Burrito!

The décor is warm and relaxed, with an upscale urban feel, and the service is very prompt and friendly.

I began my meal with a Grilled Pork Spring Roll and a Peach Tea with Jelly (if you’re not accustomed to this sort of drink, it’s not like the jelly you’d smear on bread, it’s like little, firm cubes of Jell-o).

The Spring roll was filled with delicious Grilled Pork accompanied by crunchy sticks of Carrot and Cucumber, Fresh Shredded Lettuce and a tasty Peanut Sauce for dipping. The Tea was very refreshing. It was like I could taste the fuzz of the Peach, and I got pieces of Jelly in each sip!

It was difficult to select my main dish. Pho and Bahn Mi both sounded so good, and I love Lo Mein and Pad Thai, but I just couldn’t resist trying the Korean BBQ Burrito! Come on! Grilled Pork Short Rib with Kimchi, Rice and Grilled Onions and Jalapeno wrapped in a Burrito! How can I NOT order that!?

Now don’t expect a giant burrito the size of your head, but this isn’t loaded with a lot of Lettuce and Refried Bean filler either! All the flavors were represented with nearly every bite, but it was a little difficult to keep together, so I’d advise small bites.

I don’t get to Dallas very often, but this place is worth the trip. Bold flavors that you don’t get everywhere. I have got to plan another trip to West Village for the Pho...

The worst service I’ve had here. First of all, when I walked in, this particular waitress saw me but did not greet nor seat me (like she did with the other customers). I had to find my own seat. It took more than 5 minutes for her to bring the menu and ask what I wanted. She wasn’t welcoming at all but when I observed her serving other customers (who btw were not black) her attitude towards them was so much better than to me. When she brought my main dish (curry chicken pho), it didn’t even take 5-10 minutes for me to eat until she hastily brought the check. The whole time she didn’t come to check up on me, nor did she come to pick up dirty dishes that I was done with. She was too much in a hurry to bring the check and I wasn’t even half way done with the food. To top it off, she comes back a second time while I’m eating (dirty dishes are still sitting there) and asks if the check is ready. I sharply replied « no ». Like are you serious?! I’m still eating, you don’t check on me. All you’re worried about is the check. The racism here is unbelievable. I’m a waitress myself at a sportsbar so I know how to serve and make sure my customers are enjoying the food and ambiance in the restaurant. She could seriously learn a thing or two. I don’t usually walk out of a restaurant without tipping, but today she did not deserve any tip at all. And if this place wants to keep a good reputation, they need to get rid of servers like her. It was just ridiculous and sad at...

Disappointing Customer Service Experience

I wanted to share my daughter’s experience from visiting Pho Crimson Cafe yesterday. Unfortunately, the service was very poor and left a bad impression.

She asked for a plate of vegetables to be served separately, and the waiter flat-out told her “No,” saying the cooks and chef would get mad at him. That response alone felt unprofessional and unnecessary.

When her stew arrived, it tasted unusually sweet — and since she’s very sensitive to sugar, she mentioned this to the waiter and asked if there was any sugar in it. Instead of trying to help or check with the kitchen, he insisted there was no sugar and refused to remove the dish from her bill when she said she couldn’t eat it.

Overall, she left disappointed and frustrated. The waiter’s attitude was dismissive and unhelpful, and the lack of basic customer care really stood out. A restaurant experience should never make you feel uncomfortable for simply asking a polite question or expressing a concern.

Hopefully management takes steps to improve both their customer service and communication...