MK The Phone Store — Attraction in Dallas

This is some of the WORST CUSTOMER SERVICE IN DFW, can't make this up. Came to get iPad repaired and to purchase a cell phone battery was told both were in stock and given a price for both over the phone. The price given was higher than what was told by phone and the battery I was assured was there by phone was not in stock after all. Dropped off the ipad for repair it was told it would be fixed in 2 hours, after 2hours no update I called serval times to get a status update, no answer, which is strange because there is always at least 5 people behind the counter. In fact there is always more people behind the counter than there is customers in the store at one time. Day 2 still no call and no answer and finally day 3 after 3 calls I get an answer confirming the ipad is ready. I get to the store 5 people behind the counter looking at me through the glass door because you have to buzzed in . They hesitated letting in as if I'm a robber and not a customer. After coming in I was not greeted, no one made eye contact, it was very cold and non warming interaction. They looked down and away and other devices and paper never making eye contact before asking me what I needed.They said that they were waiting for to come pick up the ipad though I had never received a call saying it was finished. The ipad appears to fine but I would never support this place again worst CUSTOMER SERVICE. avoid this place, drive down the street about a block to cellular Geeks...

This place is great. The staff is knowledgeable and down to earth. I had a screen repair and sometimes it could lead to other issues within the phone and I was afraid that because of the cool price that I may hear some bad news about “ additional repair concerns”, which I was told that on the phone that my price only includes the screen repair. Well I decided to give them a chance and they were very honest, it was only the screen and it was ready within 20 minutes. I also bought a case for my phone as they have a huge selection of accessories at reasonable prices ( I haven’t purchased accessories at a cell phone store in 10 years). Decent size business, clean store, amazing staff and comfortable price tags. I...

Very very bad experience my advice make sure that they do job in front of you not in back room and make sure there technicians qualified and certified,they have special on Groupon for screen replacement for $20 iPhone 6splus usually repair take max 10 minutes for technician who knows what she’s doing after 30 minutes her brother or cousin came to me O ! There’s Gray spot on ur phone it doesn’t matter if we put new screen big gray spot will stay she screwed my phone so I can buy there open box phone حسبيا...