University Pointe — Attraction in Davie

I had the misfortune of living at University Pointe in Davie for a year as a 21-year-old student, and I feel compelled to warn others about the myriad of issues I encountered during my stay. This complex, in my experience, is a textbook example of negligence, poor management, and unprofessionalism.

From the moment I moved in, it was clear that resident well-being was far from the management's priority. I was placed in a quad with a baby—something that no student in a supposed student-focused housing should have to deal with. The fact that the manager who moved me in was completely unaware of this situation is not only grossly negligent but also speaks volumes about their lack of attention to detail and care for resident compatibility. It was evident that their primary concern was filling units, regardless of how unsuitable the living arrangements might be.

Following this ordeal, I requested a transfer. I was assured verbally by Chris, a member of the management team, that I would not have to pay a transfer fee. However, when the time came, I was suddenly billed for the transfer, and without any written proof of the agreement, I was left with no recourse. This bait-and-switch tactic is not only unethical but underscores a larger issue with the management’s approach: they are more interested in squeezing every possible dollar out of their residents than in providing fair and transparent service.

The financial mismanagement continued when I set up an automatic payment plan, only to find that the management had incorrectly billed me for my original unit's rate, despite my transfer. They then placed the blame squarely on me for their mistake and demanded that I pay the full difference for six months’ worth of rent in one lump sum. When I asked for a payment plan or some form of compromise, I was met with a flat refusal. This lack of accountability and the unwillingness to rectify their errors was not only frustrating but also financially burdensome.

On top of these administrative nightmares, the property itself is far from worth the exorbitant rent they charge. The units are small, poorly constructed, and the facilities are inadequate. The gym is tiny, with equipment that is frequently broken and left unrepaired for months. The property is not secure, and management’s focus seems to be more on the superficial appearance of the property than on the safety or satisfaction of its residents.

Chris, in particular, was a source of constant discomfort. His behavior was unprofessional at best and deeply unsettling at worst. He would often text me with inappropriate comments, and during conversations, he would routinely speak over me, disregarding any valid concerns I raised. His attempts to socialize outside of a professional context were manipulative and entirely out of line.

In summary, my experience at University Pointe was nothing short of a nightmare. The management is incompetent, dishonest, and exploitative, and the living conditions are subpar for the price. I strongly advise anyone considering living here to look elsewhere. University Pointe is a prime example of a complex that preys on students who are new to the rental market, offering them little in return for their significant financial investment. Avoid this place...

While Google does not allow for ratings in half increments, I would have to give my overall experience of living at University Pointe 3.5 stars. The overall experience was not wholly unsatisfactory; however, there were things that could have been improved.

Let me start by saying that I leased at University Pointe for a year in a furnished, middle-sized studio. While the unit was nice, it was very small. You cannot comfortably have more than one person over in the unit. While this may not be important to everyone, it is something to keep in mind if you are thinking of leasing a unit here.

Secondly, the parking situation was probably the most frustrating issue that I dealt with while living here. Initially, residents were allowed to park on any of the surface parking spaces, so long as they were in front of the apartments and not the businesses. However, a few months into my lease they stopped allowing residents to park in front of their own buildings on the premise that these would now be strictly reserved for guests. They began to charge $50 fines for any resident parked in the surface lots. However, the entire first two floors of the parking garage are reserved for guest parking as well as the spaces in front of the businesses themselves. Residents are ONLY allowed to park upward of the second floor in the parking garage. Which is not nearly enough spaces and it will most definitely not suffice once they begin renting out the new studio units. The complex should at the very least allow residents to use the surface parking spaces during non-business hours.

In regards to safety, the buildings themselves are very secure as everyone has to swipe in. However, whenever I would have routine maintenance done in my unit (e.g., pest, A.C., etc), they would leave the door to my unit unlocked! This happened on multiple occasions and compromised the safety of my unit and belongings.

Thirdly, I always had issues with the WiFi while living in the studio unit. There is only one router and it was not located in my specific unit. It was so spotty and when it actually did work, the connection was horrendous. Granted, you are always able to go to the business center/study rooms and use the free wifi there. However, since these units are marketed as student-friendly, you would think they would provide decent WiFi in the units themselves.

Finally, while everyone in the leasing office is friendly and helpful, it is virtually impossible to get anyone on the phone. Which is super frustrating! I would always have to go to the leasing office in person in order to get any type of information. Additionally, in regard to moving out, you are unable to utilize an address change through the Post Office because all of the addresses in the complex are also listed as business addresses (as opposed to strictly residential). The leasing office seems to be aware of this issue but refuses to forward any of my mail to my new address.

Again, while my overall experience was not a negative one, these are things that I feel are necessary to know and be aware of before deciding...

I had a terrible experience in trying to lease a studio apartment at University Pointe. On 2/9/2022, I submitted my application, confirmed that the leasing office (Louisa) received it, and that it was being processed by the 3rd party company who processes the prospective tenant applications. I paid an application fee of $81.95 and received a copy of the background check, including a credit check. I called the leasing office, again and spoke to Louisa, who confirmed I was approved and sent me an approval email. She advised that my name was now added to the waitlist and I could expect a call in the month of May to sign a lease for an available unit in August. May came and went and I had not heard back, therefore, I called the office for an update. I was advised that my name was too far down on the waitlist and I would not be eligible for a unit until November. I spoke with Chris, who was extremely pushy and was trying to make me sign a lease to move into a 4 bedroom shared unit. I can not do this due to having a pet, and he was very rude and unapologetic. Fast forward to now, I called the leasing office this afternoon and spoke with Chris. I wanted to find out what number I was on the waitlist and if November was still a realistic timeframe for a studio. Chris advised that I am not on the waitlist and kept claiming that my application was incomplete, that I did not pay the application fee, and never finished my application. He advised that even if I were on the waitlist as I claimed I should be, I would still be number 10 on the list and would not get a unit until sometime in 2023... No matter how many times I explained that I should be on the waitlist, that I paid my fees and had a background / credit check performed, he still did not believe me and clearly did not due his research. He advised there were not notes on my account and insinuated that I was making everything up. I tried to explain my interactions with Louisa and that she accidentally created a second application, but he would not listed. Why should I be penalized for a leasing consultants mistake? As a manager, Chris should be able to look into a matter like this one and make it right. After the pointless call, I located the receipt from where the $81.95 was deducted from my bank account, as well as the email from the 3rd party including my background check and credit report. I would stay away from this place at all costs. They are scammers and will take your money, hurt your credit, and you ultimately will never get a unit in this complex. Save the time and aggravation and go elsewhere. Incompetent, mediocre management and...