I ended up at this TJ max 3 times in the past 24 hours. The first evening I stood in line while a older black man behind the register watched and said nothing , he just walked away and it would be about 5 minutes until someone else called me to the register to ring me up. It was not busy at all. The next instance was mid day the next day, it was so busy in there like a carnival or state fair. Palettes of boxes and stock laying around in the isles. So many people, Chaos and confusion. I had to leave, it was way too much going on, and no order whatsoever. The final time was later on that night, around 8pm. the cashier who rung me up , a taller young lady was pleasant and helpful. But before I got to her a rude older woman who rudely asked me to move while I was standing on line. I’m guessing she was unloading more stock, and she felt I was in her way while waiting to be rung up. I’ve been coming to this tj max for years as it’s right around the corner from where I live. But things have really changed! The staff (some) are extremely rude, dare I say, racist. The customer service is subpar. It has left a terrible taste in my mouth. I hesitate before I will walk into this...
Read moreVery disappointed at the level of unprofessionalism of the employee “Sherry” and the store manager’s dismissive attitude.
We returned to our car and she was just standing there staring and taking pictures of us/car. I initially dismissed her weird demeanor and assumed she was doing something on her phone. I took a good few minutes to load our stuff/kids. She waited then came around to take a picture of my plate.
I called her out to ask why she was taking pictures, she kept walking away and claiming that she didn’t. I followed her back to the store and asked for the manager who claimed she only took pictures of MY Door. They both were lying because I saw her taking pictures of everything. He’s like I am not responsible for her.
I asked her again, why were you taking pictures, she says you’re parked next to my car. I ask again, did we even touch your car, she goes no.
TJ maxx needs a better screening process for its employees because Sherry was rude and her manager was useless. I was well within the lines as...
Read moreIf I could give this store 0 stars, I would. I wanted to get something from the locked section and they have the help service button and waited over 15 minutes for someone to come help. When I finally selected the item, I stated I was going to be checking out and the woman (older lady with longer grey hair) just looked at me and proceeded to say that it will be there when I got there. When I went through the line, I didn’t see her go as I saw her just talking to one of her coworkers. When I finally got to the register, I explained to the cashier I needed to pay for the item and this lady still had not brought the item. We waited as the lady sent another person (young short girl with long hair) to bring that item and as I went to thank her, she proceeded to push past the cashier and left. I do understand the concept of having something locked behind the counter, but the rudeness from the associates is just something that isn’t necessary. Buyers beware coming to this store as they will not help you and will try...
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