Cold Stone Creamery — Restaurant in Daytona Beach

I never got her name, but the short lady with the visor and dark brown hair was absolutely excellent. The store was slammed with online orders and in-store customers and she rocked that entire rush BY HERSELF.

There was another employee with her with red hair, I’m not sure if there was something more important going on in the back, but she couldn’t be bothered to help with the long line of in-person and online orders. Seriously, there was at least 20 people inside the store, and who knows how many online orders on top of that.

Mad props to the lady up front. She kept her composure so well, too. I have 10yrs+ experience in the service industry, and being left alone during a rush filled with impatient customers with all eyes on me like that would have had me in tears. So BIG KUDOS to the lady up front who stayed so cool, calm, and collected while serving...

I recently visited Cold Stone Creamery and was thoroughly impressed by the outstanding service provided by Mondo. From the moment I walked in, they greeted me with a warm smile and an enthusiastic attitude, making the whole experience enjoyable. What stood out most was Mondo’s efficiency and attention to detail. He handled my order with care, ensuring everything was perfect and even taking the time to mix the ice cream exactly how I wanted it, with just the right balance of mix-ins. Despite being busy, they never rushed and made sure that each customer was given great customer service Overall, Mondo went above and beyond to make my visit memorable. I highly recommend visiting Cold Stone and hope you’re lucky enough to be served by Mondo they truly make the experience...

This is called ‘Cold Soup’ not Cold Stone… I asked to freeze it more on the granite stone because its really melting and dripping, but was refused right away, staff states “that’s how cheesecake icecream should be… it would take an hr to freeze it more…” she’s lying of course. Either they’re untrained to frozen stone (incompetent) or there’s no dignity in their work.

This is my 2nd time of poor service in this store. Their 5 star seems sketchy now…

And NO, the picture is not exaggerated, I took the picture after paying.

We came here on 3/24/2025 at approx around 20:30. There were other customers, and seems like theyre rushing everyone since theyre closing by 9pm.

Their staff should have more training, own up their work with honesty, and better...