Polo Ralph Lauren Factory Store — Local services in Daytona Beach

In the midst of my family and I looking at merchandise on the way to the line with no one else in it, the lady at the counter rushed us to the counter. She then asked my sister in law if her and my brother are paying separate as soon as we stepped up to the counter. She said no and that they are paying together. The lady proceeded to mention she was asking to open another register. We mentioned how she was making us feel rushed (especially as there was nobody else in line and they still had 45 minutes until close). The young man at the counter proceeded to check them out and button the shirts. My brother stated he didn’t need to button the shirts and to not worry about that because he’d be wasting the associate’s time since he will be trying them on at home. He then, with a more aggressive attitude, rolled up the shirts and placed them in the bag. My sister in law asked for the shirts back because he obviously put the shirts in the bag in a very petty way by placing it rolled up and messy in the bag. She took the shirts out of the bag and started folding them. With attitude, he said that’s what he was doing. My brother and her replied that although the buttons did not need to be buttoned, they would still like it to be folded. He replied that in order to fold the shirts properly he needed to button it as well. Whether that’s true or not, that does not call for the clothes to be rolled up and thrown in the bag. It could have been folded without the buttons buttoned and without attitude towards the customer who is expecting a pleasant experience. Furthermore, I was next in line to buy a single hat. I asked for the store number, in which the initial lady replied to me 11. I said thank you and let the young man check him out. On my way out, the security alarm at the door beeped when I walked through. I brought the hat back and let her take the sensor off since the young man immediately left after I checked out. I told her that with the way they rushed us they still didnt take the sensor off. She said I don't have to be snappy and I told her that she started it from the beginning of our experience. She said I have an attitude, so I said okay that’s fine and left the store. There is a level of customer service that is to be expected of a store like Polo Ralph Lauren. We are customers that frequently visit Polo locations wherever we go. We appreciate the quality, and usually the experience, but this definitely was not a great representation of the type of service we would like and expect. I am very aware that it is important to prioritize customer service as it can be the reason someone will or will not return to the store. Unfortunately, this experience has left a bad taste in my mouth and I will not be returning. Hopefully this review is used as a learning moment and will help improve other people’s experience...

Dylan the store manager gave me such a hard time about an exchange under the old policy. They’ve changed their return policy to 30 days, but the old policy states at anytime if you are not happy you may exchange it for credit. I took in the receipt and the item new with tags/never worn. She gave me such an attitude while literally shaking with anger as though she wanted to argue with me. She rolled out the new receipt with the new policy to show me with such an unnerved attitude. I did not want to push the issue with such an argumentative and rude person, as I was with my kids and didn’t want them to see someone deal with me in such a manner. The whole situation left me so uncomfortable and rattled. I called another Polo Factory Outlet Store, and the manager said he would exchange with no issue at all while being very nice. She later tried to suck up offering me a 20% off barcode (while seeing me scan the QR code to save 15%) which I ended up using a 30% code that my sister-in-law was emailed. As a store manager she should know treating customers like this is not ok, especially when another store was more than happy to accommodate the old policy in which I purchased the item.

Update: Took my dress to another Polo Factory and received a full refund as I told Dylan I would. Had to drive quite a ways away with two toddlers to do so, so I wasn’t very happy about that. Some people really shouldn’t be in the customer...

I made two special trips to this store to return an item that didn’t fit. I didn’t had a receipt but was a member of they program and my purchases should have been stored in they system , that’s not the case at all.

The manager assured me that if I can at least narrow down the date of purchase, she would try to find it again. I showed up couple of days later with “exact date” only to hear that purchase was made more than 30 days ago and it’s nothing they can do (previously I was told that they go and look as far as whole year ). Thank you for waisting my time again!

If you have an opportunity to shop at Ralph Lauren Orlando Vineland or International outlets please do so, it’s always so much better selection there and so much more fun to shop, stores are cleaner, more organized, always friendly staff ready to help.

As to you , management of Ralph Lauren Tanger outlet location, you have no excuse for mess,dirt and inattentiveness at your store , you are not even a half time busy compare to the other stores. Pore management and lousy manager her self, I hope you will be...