Total Entertainment Music Store — Attraction in Daytona Beach

I'm a little conflicted on how to rate these guys. The plusses are that the sales associate I worked with was very helpful, friendly and well-versed, and the guitar I bought was excellent.

The downside is that I cannot help but feel that this store acted inappropriately. I was in Daytona for vacation, and bought a $300 Yamaha git at the store to play while on vacation, with the agreement that they would do free shipping back home after I played it for a few days on vacation (the website says all shipping is free to the lower 48 states). Win/win, right?

When I took it back to the store 4 days later (as planned), the manager told me that I was going to have to pay approximately $40 in shipping (since they erroneously charged me sales tax). When I told her about our agreement, she said she would honor it, but would take it out of the sales guy's paycheck. Of course, I said that was inappropriate, and paid the shipping. But that's a terrible way to do business. I felt she acted dishonestly. And what is a bit ironic is that I fell in love with a $600 Yamaha transacoustic (great git, btw!), and was going to buy it on the spot and have it shipped home. Given the margins on a guitar like that, her being greedy to not pay shipping (when the website SAYS free shipping) cost her store at least a coupe hundred $$$. The sales guy did right, and worked a good deal for everyone, that she then screwed up.

In short, the manager of the store demonstrated to me that I could not trust her, and by extension the store, so I will simply spend my music instrument dollars (several thousand) elsewhere. That poor customer service cost her $600 today, so I hope the extra $40 for shipping was worth it.

UPDATE 2020: Heading to Daytona for vacation again later this summer. Going to buy another guitar for vacation, almost certainly a 1xx or 2xx series Taylor. Going to buy it from Guitar Center, instead of this place. Had you just honored your word and done the right thing (i.e what you PROMISED to do) I would have bought this $1000+ git in your store. But being unethical has it's costs; if I can't trust you to stand behind your word, I won't ever give you another penny. Still glad you stuck me with the...

I felt defeated today when I woke up I had spent two weeks building this guitar for my oldest boy, sanding prepping painting doing everything I could to make it perfect once it was all together. The Neck pick up did not work. I was defeated. I woke up day after day defeated I could not ship this thing out. It did not work. I decided on my day off. I would drive to total entertainment a place I've gone to since I was 11 years old myself and my dad bought me my first bass and my first guitar. A place I knew that I could trust everyone that I ran into there, boy was I right....

Normally any other guitar shop would make you leave your guitar with them for a week or two to fix something, not today. Trevor decided to take it all apart right there and figure out exactly what was going wrong with my guitar and fix it on the spot in less than 15 minutes. Mind you I'm no dumbass and I looked at it myself and could not figure it out for the life of me.... hell, I'm a YouTube college graduate. I'm telling you I know how to research with the YouTube and Google and I still couldn't figure it out 😂😂 but Trevor figured it out in about five minutes and had it fixed fully in the next 10.

If you're throwing money away at big box shops or ordering online while you sit on the toilet, wife mad at you on the couch; or is your Guitar costing extra to ship necks coming bent when they get there and you don't know how to fix it anyways? I think it's time you remind yourself that there is a good local shop around this town with knowledgeable people And good customer service and a friendly smile...

I called to have a lyre held for my son's upcoming event. I told them my name and I'd pick it up after work, since it was the last one left. Instead, they sold it to someone else!!! When I called to voice my issue, whomever I spoke to said he was sorry and that was my prerogative to go somewhere else. That's the thanks I get for shopping local. They just lost my business and everyone else I come into contact with (which is a lot of people in my profession). If you say you will hold it, you should do so. Bad business practice and very unprofessional. It is a shame small businesses are closing due to places like amazon, but this is a prime example why.

In response, your version of events is completely false to cover your own reputation. I called and the business was about to close in ten minutes. I was told when you reopened and I left my full name. I also called back when you reopened and informed them my husband would pick it up that day. He showed up THAT VERY DAY and it was sold. Your version of events is incorrect sir. Your excuses won’t help your poor business practice. Maybe try taking some accountability for wasting our time and offer a sincere apology or resolution? I can’t imagine how you treat customers who actually have a bigger concern or complaint at your establishment. Being rude, unethical, and a blatantly lying about the events just to cover your own shortcomings that led to my review just proves what kind of person you are. I’m more than happy to spend our money...