Factory Finish Shoe Repair Inc — Attraction in Dearborn

Took two pairs of boots here to be repaired. One, which were a black pair of western styled boots were fixed polished in wearable condition. The others not so much. When I went to share my concern as to how the job was done in a unacceptable manner , the ( employee)was very irritated and arrogant telling me that he begged the differ as to how his craftsmanship is. The boots are destroyed beyond repair at the zipper's seam. As being a designer and seamstress myself, if time and care had have been taken into consideration, my boots would have not had this type of damage. Don't take pride in a poorly done job at the expense of the people who PAY YOU FOR A SERVICE that you obviously dropped the ball on. The the "owner" proceeded to tell me that if I'm a seamstress, why didn't I do the repair myself. What an unprofessional and improper response for a "business" owner. $55 for...

Excellent, and timely service at a fair price. I am in Canada, but worth the trip State side to find a true cobbler who can repair shoes the right way. I had some leather boots which I wore through the soles on. Called Mitch, who confirmed he would certainly be able to take care of me. I made the trip over on a Friday to drop them off. Mitch showed me my options and i left the boots in his capable hands. He called me the following wednesday to tell me the boots are done. New soles of my choosing installed, looking as good as new. He also cleaned the well worn boots up, and threw new laces on them. I am very pleased with the results, and love the opportunity to support a third generation business, doing quality work. i will be returning with all future shoe and leather repair needs. thanks...

Just left this business pissed as hell!!!! Dropped my sons Gucci belt off yesterday, to be cut down and was told it we be ready that day. I decided to come back today, only to get there and it wasn't ready. I was given the option of coming back or waiting for it. I decided to wait and was given a complete rush job, with a crooked stitching, not to mention the scratched up buckle. I brought in an A1 well kept belt only to receive a now worthless piece of JUNK!!!! They had the nerve to say there was no way it could have happened on a sewing machine, but proceeded to apologize at the same time. Will have to PRAY on this one and hope that KARMA comes back...