Awful. They are not tolerant of visitors with special needs. Worker “Glen” verbally attacked me because my 10 year-old autistic son took his shoes off at the children’s playground. He threatened to call security and have us thrown out if I did not comply immediately with putting his crocs back on his feet. I made my son put his shoes on as soon as he pointed out the sign. Instead of letting the matter go, Glen continued to argue with me calling me a “bad mother” and began shouting at me calling me a liar, when I told him I had been coming there for years. He brought race into it which was even more offensive. His boss Kevin defended him, and told me he has never had one altercation with him and did not find me believable and they literally had security kick us out even though both my kids had their shoes on. They both told me I was using my son’s disability as an excuse to not follow the rules. Awful! This employee “Glen” has been working there for years and I think that is part of the problem. Employees like Glen get a feeling of entitlement because they have several years of service in and think they can treat the public poorly. I don’t want this membership. I am disputing it with my credit card if they don’t refund it. I will not be back with my family. Employee Glen was very aggressive, antagonistic, and oddly he even told me he never had children. His manager Kevin told me he had three. This place needs to be more tolerant of young children and those with disabilities. I paid $315 for my membership, walked in at 4pm. Security threw us out at 4:45 for not following directions and threatened us with trespassing if we didn’t leave. All because my ten year old took his shoes off for five minutes. This man did not want to be at work. As soon as we entered that play area, Glen waived his finger at me at said “you got fifteen minutes” and harassed me and my autistic son the entire time we were there. Regretfully my phone’s battery had died, otherwise I would have recorded his behavior for all the world to see. Here is a picture of this guy below. Avoid him at all costs. He talks too much. He should have let the issue drop after I complied with his directions and put my son’s shoes on. He continued to call me a bad mother, tell me he was going to have us escorted out by security for having a child running around on the playground and being a threat to himself and others. Glen is very aggressive and antagonistic. Update: I got a full refund on my membership. I used to love this place but it is more geared toward elderly workers and elderly visitors. This is not a place to take your children. Disgusting! 🤮 This employee and mgr. Kevin need to have a little more patience, tolerance, and grace toward disabled people.