My extended stay of 22 nights at a hotel conveniently located close to downtown Dearborn was a journey of highs and lows. The hotel's proximity to the city's facilities and stores was a major draw for me, as was the relative peace compared to other more crowded and less refined options in the area. The hotel radiates a certain elegance and charm, and I was grateful for the absence of disruptive guests that can often detract from the experience.

The staff presented a mixed bag of interactions. On the positive side, I want to acknowledge Valencia and the African-American lady frequently at the front desk for their warmth and professionalism. The waitresses at the restaurant consistently treated me with kindness, and a helpful gentleman with white dark hair went out of his way to ensure I had a microwave in my room, as they removed all microwaves from the floors.

However, the negative experiences I encountered cannot be ignored. The hotel's rooms are a testament to neglect in embracing modern necessities; the lack of USB ports and a sufficient number of power outlets was a significant inconvenience. The design of the lamp outlets was particularly frustrating, barely accommodating a square charger.

Housekeeping services were below par. It was disappointing to find my desk, which I heavily relied on for work, not properly wiped down. The situation necessitated that I clean it myself, which is certainly not what I expected from a hotel stay.

My experiences with some of the hotel staff were particularly disheartening. The incident on the night of December 16th, when I found myself locked out of the hotel at 1:30 am, was especially distressing. The staff member, a gentleman with gray blonde hair, offered no assistance other than pointing vaguely from a distance. His reluctance to approach and explain the situation left me feeling unsafe and frustrated as I wandered in search of an entry point. It was only after noticing other guests using a card reader by the spinning door that I was able to gain access, while the staff member stood by, offering a belated explanation that came across as smug rather than helpful.

Moreover, the confusion regarding my Platinum status added to my displeasure. After achieving this level of membership on December 16th, I was entitled to certain perks, including complimentary breakfast. With the lounge room unavailable, I had to request a breakfast pass daily, which should have been a straightforward process. Unfortunately, the hotel's system failed to reflect my updated status, leading to a series of uncomfortable confrontations. Some staff, including a white blonde-haired lady and another African-American gentleman, treated me with suspicion and went so far as to demand my driver's license, which was both insulting and embarrassing given my lengthy and planned future stays.

In summary, the hotel has the potential to be a jewel in Dearborn, but it is currently tarnished by dated facilities and inconsistent customer service. My experiences have highlighted a need for immediate improvements, particularly in updating room amenities and ensuring that all staff members are as accommodating and respectful as those who made parts of my stay enjoyable. It is my hope that the hotel takes these criticisms to heart and works to enhance the experience for all future guests.