Vivi Nails & Spa — Attraction in Delhi Township

I'd give NO stars if I could. The woman assigned to my pedicure was AWFUL! I got a tier 2 pedicure ($43) that included specific products and services. She used the smallest amount of the products that I've ever seen & did almost none of the additional services (didn't massage the scrub and the lotion on). She repeatedly argued with me about the length & shape I wanted my toe nails and the color I chose that would match my fingernails (she chose something other than what I picked and it does not match!). I asked for non-gel, she argued that I should get gel, which I knew was a higher cost (apparently $15) but I got tired of trying to tell her what I wanted. Every question I asked or thing I asked for, she would start yelling at me! I finally told her to stop yelling at me & talk to me with respect because I had a right to ask questions. She continued to yell. All the customers heard all of our interactions. Then she began asking me how I would pay - when I said by card, she told me the tax would be $6 (added to total of $58 = $64 - almost 10%!!!). I told her the tax should not be that high & she said it was actually, tax plus a fee for using a card PLUS A TIP! I told her I'd speak with the manager at the register & she started yelling again saying "You will pay! You will pay!!" I then told her to GET OFF MY FEET because I was done being yelled at & wanted the manager (who had heard everything, by the way). She tried to explain that the lady was often mean but they excused it because "she's old". I let her know this was my first time there and I WOULD NOT be back. She finally agreed to give me $5 off and would let me go to the ATM for cash so I wouldn't have to pay extra, but she had to hold my driver's license - no biggie. I got cash, then manager asked if I could either wait or come back so they could correct the color. I said absolutely not because the old lady kept staring at me like she was going to bite me & I would not spend another 2nd in that salon. Now I have to go somewhere else to get the color changed. NEVER EVER AGAIN WILL I GO TO...

My service was average, no complaint. I have had the same service other places and have also had better services at other places (deluxe pedicure). My daughter's service was absolutely unsatisfactory! She did not get the service she requested of including a massage (just as I did for my service). As her service reach the point of where my daughter should have received a massage (Prior to polishing) my daughter asked about the massage service and the tech told her " I rubbed your legs". My daughter said she thought it would be more than a rub and would like a fuller massage has she thought was ordered as they talked a massage was included and if more I'm a massage was not that she'd be happy to pay additional for it. The tech replied " I rubbed your legs". My daughter replied, " I'll pay extra and upgrade if needed as I would like a massage". The tech nodded her head yes and said okay, I do after I polish your nails. Both me and my daughter were confused. The tech opened the nail polish so my daughter asked her again thinking what was going on here in this conversation, "you'll be able to do the massage after you polish the nails" and the text said "yes". My daughter was a bit confused as I was. So we watched and waited. The tech polished her toes and proceeded to put on the salon shoes. My daughter waite, the tech started cleaning up..... My daughter said I thought I was going to get a massage and the text said it was too late because she had already polished her toes. ? Wait, what, my daughter asked you twice about it. My daughter asked for the manager and of course the manager took her workers side saying it was too late at this point and that my daughter should have spoken up before now. We explained she did, twice in addition to when she ordered the service. The manager said there was nothing she could do. My tech asked me how we were paying... together or separate and I just said together so I can pay for my daughter. Some say we should not have paid for unsatisfied service. I suppose l paid for "a" service AND will...

They are usually really good but my last trip was horrific!

The drill cut me so many times that my nails were hurting afterwards & my big toe on my right foot still hurts when I put shoes on (It's been about 2 weeks)..... I really don't even know what she did. I don't want that experience again so I am kind of scared to go back this time.

I am not sure if I would recommend this place to someone else but if you do go just request Mike. I think that's your safest bet :/

Edit-05/07/2021

If I could give 0 stars I would. They have done everthing BUT gotten better 😠 They have a nail tech there named Jennie and SHE IS AWFUL. For some reason they are choosing to do nothing about it... She is mean, rude, aggressive, will yell at you and won't hesitate to slap your hands if they aren't placed the way she wants them. She is the reason they are loosing customer's & I believe they don't care. I don't know her connection to the shop but I wouldn't be surprised if she was related to a manger there because they will NOT approach her on her wrongdoings AT ALL.

There has been many people that have complained about Jennie and I am sure it comes as no surprise that she is the women that I was talking about above who left my hands in pain after a visit for SNS. I have been a loyal customer and great tipper for 2 years (so have my friends) and we're all leaving honestly because they dont care to misuse you if she's involved even if she's wrong. No business should treat their customers this way. I'd honestly go somewhere else.

This is coming from somone that chooses to stay at places and tips well on purpose. DO NOT go to this SHOP for any of your nail needs!...