City Floral Garden Center — Attraction in Denver

A while back I worked with their landscaping manager Tami F. after my mom purchased a nearly $1000 Japanese maple tree for my front yard, and since it would be focal point of our home, naturally we went to City Floral to get a beautiful tree. So, their rules state that in order to get the full warranty on their landscape flora, you have to hire their landscaping team to plant your item, and install a drip system to ensure it gets the appropriate water while the plant establishes itself.

Ok. That’s understandable. Fine.

Payed a couple hundred dollars extra for their install.

The problems start here, as time went on the tree looked more sick by the month. At the half way point, I called Tami and asked when their crew was in the area, if they could come check out the tree/possibly advise on what I could do to help the thing out - I’m not in the business of letting any plant die on me. A few days later, a member of their landscaping team came out, and their response was simply to keep on the same watering schedule and to just give it time. :/

Fast forward a few months and it was coming up on the term of the year warranty period, and I called again, and said there’re no more leaves on the tree and the branches are very brittle with no green core (I know what a dead/dying tree looks like). They once again sent out the same person to look at the tree, and their response was the same thing, to simply wait for the tree to “establish itself”.

I made sure to point out to them that what rhey were advising me to do was to literally wait past the warrenry period and how that made no sense whatsoever. I asked that they replace the tree per the warranty, and Tami refused. By this point the tree had never rebloomed over the course of the time I had it, with their watering schedule and their install, and low and behold, predictably, Tami says I’m out of my warranty period, and there nothing she can do to help me.

It’s very frustrating because every other experience I’ve had with City Floral personnel has been amazing, but to get scammed out of a nearly $1000 product when I did everything they told me to do, I’d be lying if I said I wasn’t extremely let down by them. I’d spent thousands of dollars at City Floral up to this point. Needless to say, I didn’t go back there for about two years because I couldn’t stomach giving them any more of my money. I am however back to shopping with them, bc even with that very negative experience, they still frustratingly have the best plants in maybe the state.

I’m still obviously perturbed about it all. 🫤

And yes, I realize this isn’t the City Floral Landscaping page, but I also bought the tree in person from this storefront.

No. No Tami did not try to resolve the issue. Her advice was explicitly to wait past the warranty period. And I 100% don’t think City Floral at large is just out scamming people across the board. I get it, sometimes things fall through the cracks when running a business, I really do. But Tami unequivocally did not try to resolve anything, in any capacity, by any definition. I would go as far as saying she was actively avoiding trying to resolve the situation. Out of all the outstanding, knowledgeable, and down right fun people that work at CF (which is why I have started going back), (and I mean this in the nicest way possible) Tami is the weakest link + from other reviews on here, I’m definitely not the first customer she’s failed satisfy.

Yes it was 3 years ago. To everyone reading this, this incident occurred 3 whole years ago.

What do we do now? Do we just start stating other obvious facts? The Sun is in the sky during the day. Now back to you person at CF aggressively responding to your paying customers...

I've been a loyal customer to City Floral for a few years now, eventually enrolling into their member program because of how frequently I spent money here. I have not bought a plant from another nursery for years. However, I've decided to stop supporting this business. A little over a year ago I purchased a Dracaena that was in the midst of all of their Dracaena's and to my surprise it was marked down from all the rest. Unknown to me the plant was infested with Mealy Bugs. Over the years I've grown a substantially large plant collection without any kind of pest problem. All my plants have thrived. Until I brought home the Dracaena. There was no visible reason the plant had its price reduced. You couldn't see any mealy bugs in the shop. Within the first day of bringing it home, they started to make their presence known. After so much struggle and mitigation with that one plant, we had to get rid of it, and then the domino effect started to happen to our beloved plants. I've tried so many different methods to rid our house of these pests that City Floral willingly sold to their customers, including neem oils -pretty much every variety sold, systemic granules, quarantining plants, buying several different kinds of predatory insects that are known to feed on mealy bugs, to literally no avail. My collection continues to decline. Recently my girlfriend stopped by to see about some plants for her work and couldn't help but notice how many of their plants were infected with mealy bugs, but are still willingly being sold at reduced prices and no mention of any kind of issue or infestation, to their customers. Why wouldn't a place like this just close down for a week to combat and resolve the issue?? I think they'd rather sell you an infested plant, that way you can keep buying more plants from them after the ones in your collection die from the infestation they initially sold you. At least they'll keep making money. It is incredibly upsetting and heartbreaking to lose so many plants that I've owned for years, just by trying to bring home another one. If you're wanting a healthy plant, or if you're not wanting to risk killing off your current plant collection, I would suggest going to a different nursery that actually cares about their customers and...

Honest review from my shopping experience at city floral today. My experience shopping inside the store was great. My salesperson on the receipt was named Marina. She was very kind very sweet to my little boy and had such a nice and welcoming smile on her face the entire time she was helping me check out. There were a couple other ladies inside the store who helped me get ornaments down from the tree or showed me where the skirts were and so on. That was fine. The reason I'm leaving to Stars however is really because of the start of my visit and the end of my visit. At the start of my visit, and at the end of my visit I found myself outside where the Christmas trees are initially looking for a tree and at the end picking up the tree. The amount of attitude I caught out there was a little frustrating. Not very friendly. Seemingly not in a very good mood at all. Almost seemed uninterested and even trying to help me find a tree to begin with. Also I am not a plant person I don't know much about how to care for them. When the guy asked me do I want the tree cut he had to explain it to me why it would need to be cut which almost seemed to annoy him (like oh my God i have to explain this AGAIN!??!) is the vibe i was catching and there were a couple other workers out there a gentleman with a dark curly beard and an older white lady with blonde hair too her shoulders looks like they were trimming trees or something. Anyway, when I took a few moments to pause and consider if I wanted the tree cut or what i wanted, that guy made a comment asking the blonde lady something to the effect of geez how long it was going to take me to answer and the blonde lady started laughing out loud so did he and she said "I don't know maybe soon, maybe tomorrow." It's just pretty rude Behavior especially considering I just spent $200 inside of your store. I purchased a tree from the store last season. And I'm back again this season, but after the underhanded treatment I received in the Christmas tree portion of the store, I may not come back because it was a little embarrassing getting laughed at just because I was considering if I wanted the tree cut or not or what would be best for...