La Finca — Restaurant in Denver

If I could give this place zero stars I would. The individuals and staff that operate this Colombian dining establishment have a lot to learn about customer service and the definition of a dining experience…. And it shows. My family and I went for what we thought would be a pleasant almuerzo a la Colombia 🇨🇴…. With a nice Bandeja Paisa to boot - boy was I wrong. It took my family and I 45 minutes to be served our basic beverages before I took the initiative from go to the bar myself to order our drinks. Que Vergüenza - How did your staff not acknowledge our basic need?

Meanwhile the table next to us had 10 patrons who were being served and attended to like kings. Refills, soups, appetizers and entrees were running to their table like Hussein Bolt going for a 🥇 Gold Medal 🥇. Surely the waitress wasn’t looking forward to her more than adequate 20% tip?

Now to the main dish - Served after 1.5 hours of waiting with two young children under the age of 8 years old. No bread or friendly appetizers were offered in return for our patience. I have dined and lived all over the world and I would expect this kind of service out of a French tourist trap in Europe but not in 🇺🇸!

$100 dollars in and 2 hours later and our food arrived…. The second thing you have to remember about the dining experience is when the wait time doesn’t match the quality that is on your plate.. there is a fundamental problem. The likes of Anthony Bourdain and Gordon Ramsay would agree.

Needless to say we ate quickly, not because the food was necessarily good - but because we were hungry and needed nourishment. Having eaten Home cooked Colombian food for most of my life my opinion holds weight. But it was so average that there is nothing to write home about it. You are defrauding your customers of your very own culture which translates directly to the food on their plate.

The gentleman who sat next to us had a similar experience. Except he was never served one dish or beverage… Because after seeing him wait for 45min… I told him to get out of the restaurant. And he kindly obliged

What a waste of my hard earned dollar and more importantly my family’s precious time.

You guys need to go back to your ABC’s of dining and customer service… and when you do your reviews on google and other dining portals will reflect that.

I’ll leave you folks with this….

Good customer service and end product create rave reviews and repeat business. Plus you get a few referral’s along the way….

Buena Suerte- but I’m...

I read all the bad reviews and wanted to give this place a fair chance. It was next to the old restaurant los pareceros which I loved, so I assumed it would be just as delicious.

I was seated and it took maybe 2 minutes for a throbbing headache to start. I felt like I was in a club sitting next to the speakers. My girlfriend and I couldn’t hear each other. It felt like we were all yelling over each other to be heard. I hate asking for things but it was so bad I called a waitress over to ask if they could possibly put it down. She started to laugh and walked away.

The menu had a few options and the pictures that were on it look appetizing. We ordered a bandeja paisa and picada to share. When we got the food I was shocked. It was not shareable whatsoever. The food look pretty bad and it was cold.

I couldn’t finish it, it was so bad. I have had the pleasure to visit Colombia and eat at some amazing Colombian restaurants. I do not expect to be treated like royalty but I do expect to be served edible food.

The waitresses all look like they’re in high school, forced by their parents to be working there, who don’t care about their jobs. The only time I saw them smile was when they were talking amongst themselves or flirting with other people.

The thing that killed me was the total. $90 for the two small entrees that were bad, and 2 drinks. This also includes the gratituity that they add.

This was an embarrassing excuse for a Colombian restaurant and I really hope they take the reviews seriously. I should’ve listened to...

Decidí aventurarme a probar la comida sudamericana. En esta ocasión, elegí al Restaurante la Finca, como representante de la comida colombiana, aquí los resultados:

Siendo yo respetuoso de todas las culturas, noté que cuando fuí recibido, la mesera me habló directamente tuteándome, cuando generalmente los colombianos utilizan el Usted, como respeto inicial. En fín, primer choque cultural.

Pedí la Carne a. La Llanera. El plato que me fue servido era muy distinto a la de la fotografía del menú. El plato presentado está dividido en tres porciones, una de carne, la segunda, de yuca, la tercera, de papas. Cada porción es exactamente un 33% del plato. Nutricionalmente, el plato está fuera de balance, pues contiene dos tipos de carbohidratos. La carne ya estaba previamente cocida, y para recalentarla, la pusieron a la plancha, con aceite frío y crudo, para calentar la carne suavemente. El problema con la carne no cocinada al momento es que, pierde el sazón y su humedad. El resultado, es un producto con cero sabor. He leído muchos de los comentarios de otros clientes cuya queja es la falta de sazón en la comida. Prácticamente la carne está esterilizada de sabor. Solo sabes lo que comes porque lo vez, pero no se puede identificar NINGÚNA especia o sabor en particular. Y en cuanto a la humedad, la carne estaba sobre cocida, totalmente seca. Un segundo más de recalentamiento y se convierte en chicharrón. Del momento en que ordeno la comida hasta que el plato s traído a la mesa, no era tiempo suficiente para cocinar los trozos gruesos de carne, por lo que se concluye, que la carne ya estaba cocinada desde tiempo atrás. El otro problema con recalentar la carne es que el aceite frío o crudo como lo hacen, provoca cierta indigestión desagradable.

Ahora bien, la yuca, que debe cocerce con anticipación, estaba aún más seca que la carne, el único elemento del plato que estaba en punto aceptable fueron los trozos de papa.

Bastante curioso es de notar que, el plato carece totalmente de algún tipo de salsa que normalmente debe acompañar a toda proteína. La mesera me preguntó si quería algún picante, ofreciéndome salsa embotellada mexicana (Cholula) o Chiles Jalapeños (mexicanos) toreados. Opté por estos últimos, y sin ninguna indicación, los dos chiles fueron cobrados en el recibo a un precio de $3.12 dólares. Los chile fueron servidos con un sazonador que literalmente, parecían chiles sobre plato de arena. Había allí mínimo 4 cucharas soperas de sazonador. Absurdo.

El plato de comida no tiene ningún elemento cohesivo que traiga armonía a los elementos del plato. Muchos de los comentarios de otros clientes dicen que no hay ninguna autenticidad en la comida. Ahora sé porqué. Si el restaurante realmente representa la cultura colombiana, se concluye que en Colombia se come mal. Yo he comido comida colombiana en otras ocasiones, y la comida ha estado fantástica, por lo tanto, este restaurante NO REPRESENTA la cultura de la Gran Colombia. Respeto total para ese gran país. También, al revisar los cargos en mi tarjeta, el nombre del restaurante aparece como JOAQUÍN MEXICAN RESTAURANT. Definitivamente algo está fuera de orden y balance.

Mi consejo, a parte de disculparse con el público por el mal chiste de comida, es contratar un verdadero chef de Colombia, que les diseñe un buen menú y les enseñe a los cocineros la preparación correcta de cada elemento. Está ciudad de verdad merece buena comida, y la comunidad Colombiana espera algo decente, que les haga recordar grandes memorias de su país.

Para quien contesta las opiniones en publico, no gasten tiempo en responder a esta opinión, pues hablan mucho y la comida no sabe a nada. Tiempo de hacer algo...