Denver Central Games — Attraction in Denver

Honestly if I could give this place ( Zero Stars Rating ) I would, but sadly I can't. I know that seems harsh but after visiting this place not once but twice and the awful experience I had both times I have been there, it's a fair assessment. Why am I giving ( Denver Central Games ) a bad review ? The customer service is awful and down right just bad. They are rude and disrespectful in every meaning of the word. I know what you are thinking and your probably thinking the same thing I was thinking when I decided to go back for the second time. Why go back again after your first bad experience ? Simple, I needed a card and I called around to all the near by card shops and no one had the card I was looking for but Denver Central Games did. That's what so awful about this review, this place has the potential to be a great place to go and play your favorite card games but some of the people and staff that work there ruin it because of how they act and how they speak to their customers. They do have a huge variety of things, ranging from cards to mats, dice, and more. I'm not saying the shop itself is a bad place because it's not but what I am saying is some of the people and staff there are. So with all that being said this was my experience and my thoughts about it. I make this review not to upset or to hurt anyone that works there or goes there, but I make it with the hope someone at Denver Central Games see this and reads it and addresses this matter to people and staff that work there and puts some kind of plan into place to help make some changes for the better. Even then it may not be enough because seeing some of the other reviews this has been a ongoing problem at Denver Central Games with the owner making promises that he would address the matter and apologizes and then nothing changes. How many times are you going to address this same situation and apologize for the same ongoing problem, before you finally realize what you are doing is not working? To me, that sounds like the definition of insanity -doing the same thing over and over again and expecting a different outcome. Like apologizing instead of fixing the problem. You can only apologize so much where eventually those words hold no meaning. The staff needs a huge re-work in addition to training around how to talk and treat their customers. To stop smoking inside the place of business, stop being on their phones, and to be more kind and thoughtful to others. Working on some of theses key issues are important to having a safe and healthy space to play games and to hang out.

To the owner of ( Denver Central Games )

Please don't feel like you have to reply because I can probably take a guess on what you are going to say. So I'm just going to save us both the...

Decent enough place, but overheard employees discussing a 2% flat fee on all credit card transactions. Considering they already charge the highest card prices, cannot recommend buying singles or packs from them. They overcharge for 'market value' (read: what scalpers charge on amazon) on sealed product often. Many of the reviews commenting on the rude staff aren't entirely off point. You /will/ get an attitude from the male staff member previously mentioned. Customers are seen as an inconvenience. Store probably hasn't been cleaned since I started coming for events several years ago. Decent enough place, but with all the negatives piling up, can't really claim it's a convenient spot to play with friends anymore. Support any of the other shops that actually have passionate employees, the ones here just want to rummage through the piles upon piles of cards (and make you dig through them if you ask for a card that's not easily findable.) Huge IDGAF attitude from most of the employees, which outweighs the one nice person here. Major attitude problem. Major pricing problem. Don't let the convenience convince you to support them. As a patron that's spent probably /far/ more than I should have on singles, I will not be supporting them financially anymore. Having a public area to play magic with friends gets them the second star. ((Minor edit: I will give them that they have cards in stock often. Rare I can't find what I'm looking for. Which isn't much considering you can just order online for cheaper, and without any of the attitude. Which I will be doing...

Dont get me wrong, they have a solid selection of cards but like a lot of reviews say. It smells. Also really bad interaction with whoever was working the store. They were chiefing a vape and on the phone with some other company (seemed personal not work related) and were already audibly upset with whoever they were talking to. Took them a while to get to me while I was only one of two people in the store due to their lengthy phone argument. A younger mtg player (14-15ish) was trying to trade in some cards and buy a single he was really trying to get. Anyways the guy working gave him some attitude saying he was busy but he guess he would look. Said they wouldn't take some of the cards and he was unable to get what he wanted. Fast forward a couple minutes after being denied. I went and asked the kid to see his binder and agreed to buy a few cards out of it so he could snag the cards he wanted from the shop. The worker blew up on us saying that we couldnt do that here and literally told the kid to give him the $20 and told him he had to spend it all there since it was sold in HIS shop. Definitely rubbed me the wrong way and I feel bad for that kid. The kid literally told me it wasn't his first bad experience and he had to just "put up with it" because its the only shop he can travel to from his location. I personally will never be back. Smelly. Money hungry. No love for the future of the game from what I saw. Maybe the environment for some but definitely steer clear if you dont want to roll the dice on if their employees or owner are in a good...