AT&T Store — Local services in Aurora

Never again. Advised a friend to purchase AT&T Prepaid here. What a mistake. They have no clue what they doing, service is rude, and forget about refunds if they screw up (and they will screw up). But lets start from the beginning.

There was just couple customers in the store but the sales person said we'll have to wait 40 minutes. Can we get prepaid SIM card somewhere else asked we - yes. So we went to Walmart instead. Unfortunately information was not correct and they do not sell prepaid SIM cards so we got back to this AT&T store again. Just another hour wasted thought we, but that was just beginning.

The sales person checked our phone and its IMEI and confirmed that it will work with AT&T without any problems. It wasn't new device so it took some time to load, and as the day was close we agreed that we'll get it home and if something goes wrong we'll get back the next day. $100 was paid for two next months of the phone service. What could go wrong.

But it never worked. Phone could never register with the carrier. So no internet, no voice and no messages. Nothing. Of course we've got back the next day. And of course they had no clue how to fix it. The only thing they could advise was to address the issue via AT&T Support phone.

That did not worked either. After several calls and attempts - they could not make it work, and they could not do the refund. The only thing support could advise was to go back to this store and tell them that support could not do it and maybe they will do refund.

That was not very reassuring and we had to go, so back in Denver 3 weeks later, we went to this AT&T store again. Of course there was no refund. Of course they were rude. And of course they could not make it work either.

I haven't had much experience with Verizon, so can't say much on that, but other two AT&T competitors Sprint and T-Mobile have customer service and sales teams that are functioning WAY better. In fact those are so much superior, it is even hard to compare. Here, the only thing I got was humiliation. And there you get people who talk with respect, solve your problems and give...

We waited, patiently, for more than an hour for service as there was only one rep working on a Saturday afternoon. 1 hr 10 minutes after we arrived two young men came bounding in and one of them asked if we had been helped yet. Gold chain around his neck gold sunglasses on his head, and a tshirt that read “awesome”.

Our experience was anything but awesome.

We had a couple of questions and simply needed to transfer one line /phone (android) to an existing iPhone that had already been wiped of old data.

Before he even began EVAN told us the XS Max is a crap phone that is more than ten years old and more than likely to crap out in us in the next 4-6 months. U fortunate for Evan I know that the XS Max was announced Sept 2018 and no where near a ten year old phone.

He attempted to connect the two phones for transfer of data but couldn’t get a good connection - again blaming it on my 10 year old iPhone (that is but 6 years old).

In the 15 minutes that Evan was ‘helping’ us he visited the back of the store FOUR times. And when he returned the last time he pulled up a YouTube video and essentially said we’d be better off to go home and do the transfer there

Sorry to have imposed on his hanging with his friends. And to call him out on his BS telling us the XS Max is a more than ten year old phone when it’s barely six years old.

He said NOT to call 611 or ATT for support because they are all over seas, don’t speak English and we’re not likely to be able to help us

We returned home - called 611 and the transfer WAS completed with 611 help in UNDER 10 minutes

Worst ATT experience ever and if this young man worked for me he’d be unemployed immediately. The 15 minutes of interaction with him was 10000% WORSE than an hour 10 minute wait for a...

Wow...what didn't go wrong with this visit(s)...took two visits just to get my account setup. First there was a duplicate account that I waited around for two hours to be remedied (the sales associates have absolutely no power - why we can't do what they can still confuses me as they just sat on hold like the rest of us pesants). Upon notification that I could finally proceed setting up my account I was disposed for another two hours to get my numbers ported over...but wait, that's not where the fun ends. My account information as provided to me was not correct. My FAN PIN and other accessibility items needed to setup my online account and get access to everything were all incorrect! I waited on hold with AT&T for another two hours to be told to go back to the store AGAIN. I was tired of the run around, so after having to go back to the store and yell at the AT&T rep over the phone - because once again, the in store people are as helpless as the consumer - I finally was able to get access to my account online. This isn't to mention the fact that I was told there were benefits to having a business line that weren't there such as HBO MAX and scores of other stuff. If it weren't for the fact that their service seems much better than the Verizon service for my home by Cherry Creek State Park, I would have just stopped and switched back after the calls into AT&T'S customer service. Not impressed - also, they didn't have the phone I wanted and gave me some spiel about how they can't actually sell a...