We contacted Molly’s Cupcakes via their website about 6 weeks prior to a birthday. We asked them if they could make a cake and cupcakes that are nut free. We told them we have a severe peanut, cashew and pistachio allergy that causes anaphylactic shock with two of our children. They confirmed they were able to do that for us. When we went to go order the cake over the phone, the person on the phone told us that they cannot guarantee a nut free cake or cupcakes. After a week or two we decided that we would get a smash cake there for our son and get nut free cupcakes elsewhere for the other two that are allergic. We were to pick up the cake on a Saturday around noon for his party. Since we got into town early, we decided that we’d pick it up the day before, which we were told was okay. That it would be ready. We drive to the bakery and they cannot find our order. They can see that we paid for it a month prior, they can see the online correspondence that we had with them 6 weeks prior. But, somehow the order was lost and there was no cake. If we had not gone in the day before it was to be picked up, we would not have had a cake for his party the following day. We decided to leave the bakery as it was later in the evening and we have 3 small chiidren. We call them when we get back home and the person over the phone continues to ruminate about how the order is lost, offering no solutions. Finally my husband said, can you just have a cake ready for us tomorrow? The person over the phone said they’d have to speak to their manager and call us back. They did so and they did have the cake ready the next morning. But, unfortunately it was not a very good cake. It was so rubbery that my son had a hard time even trying to grab it with his fingers. They did give us two extra cupcakes for our inconvenience. In my opinion, I thought we deserved a free cake. Because again, had we not got in the day before, we wouldn’t of had a cake for his first birthday. Overall, we were not happy nor satisfied with the experience.