Detroit — Attraction in Detroit

Ironically I saw some of the poor reviews before heading to this station to go back to Chicago from my trip to Detroit - I arrived at the Dearborn station on the way in (way better experience). Some of the reviews discussed the constant delays and lack of cleanliness at the station… they were not wrong. There was an older woman at the window. She seemed annoyed or bothered by anyone who approached her and told them to take a seat until she tells them otherwise. To no surprise, she makes an announcement that our train is delayed due to “problems with a train car” and that she’ll update us when the train is near. This was frustrating as the station was absolutely filthy, the seats were uncomfortable and a large percentage of them were broken. I have never had this issue at any other Amtrak station before and I saw on the website that they had a delay with the train earlier in the day as well - go figure… I went to use the restroom and noticed that there is caution tape all over the Women’s restroom, so they taped a sign over the men’s restroom that says “unisex”. Keep in mind, this isn’t a private restroom. This is a restroom with a urinal, two stalls, and the restroom door was held wide open… very strange…. The bathroom was of course disgusting, but that’s what I expected at this station at this point. After about 35minutes the train is about to arrive, the lady rounds everyone up and rudely rushes and hurries everyone aboard the train. She yelled at me to enter another car instead as I was waiting behind a young woman to climb in to. I would HIGHLY recommend taking a 15-20 minute cab to the Dearborn station if that’s an option for you. I will NEVER utilize this station again. Terrible...

The curly wigged woman escorting people to the track has got to be one of the rudest human beings I have encountered.

I was traveling with my son and I am a full figured 48 yr old woman. In front of this small waiting room area in Detroit she shouts Ma’am, Ma’am, can you walk?!. I said, “Pardon?” She said, in a loud voice, “I said Ma’am, can you walk!?. There are 2 flights of stairs—are you able to walk!?” She basically assumed that because I am overweight that I wasn’t capable of walking up the stairs with my carryon. She shouts in a room full and targets me and thinks that’s kind?

Then she calls business class. My son and I walk toward her. She calls business class again. It’s my son and I. I said “we are in business class”. She then holds up 3 fingers in my face and says, “business class while staring at me”. Then says, 3! There’s 3 people in business class!…then she mutters to herself about how she knows what she’s doing as she’s been doing this for years and we’re all crazy that we don’t understand her loud, gestural, rude manner. We get up stairs and then she says to the people waiting, “let me me make my 30 dollars” as people were trying to move ahead before she called on them.

You can have a lot going on in your life and still be kind. Never again. And for your information I exercise daily and could have walked up 30 flights of...

First.. my boyfriend payed for the business seats when boarding the train, we asked where were the business seats, they were indeed NOT business seats.. we know this because on the way back they guided us to the business seats and they looked a little nicer than the others we were in, anyway that was a waste of money.. (on the way to Chicago) Second…. On the way back to Michigan, they tell us that, they are only going as far as Dearborn, MI and not Detroit because of the flood warning (we paid for a trip to Detroit) although I don’t know if there is a price difference between Dearborn and Detroit but on top of dropping us off in Dearborn our train was delayed while on the train, which is okay.. but we left Chicago around 1:30pm and we didn’t get back until 10:30pm, also they didn’t care how we were getting to Detroit, what if we didn’t have money for a Lyft or Uber??? What if we didn’t have anyone to pick us up, they did NOT care.. and the restroom smelled like strong urine, urine was on the floor and still sitting in the toilet. This was our FIRST time on a train and it was a bad...