Northern Lights Lounge

If I could leave zero stars I would. They don’t deserve even the one star rating.

First off let me start by saying I have been a patron of this spot for years. My sister had a birthday party here a couple years ago. Up until recently the experiences have been fantastic. I don’t know if they’re under new management or whatever but the place has certainly gone downhill. Normally I’m not one to complain or leave reviews (I manage a restaurant Downtown, so I know first hand places can have one-off situations.) However, I went there for a quick drink with my sister tonight and her glass was filthy. I mean RED lipstick ALL around the rim. DISGUSTING to say the least. Naturally we sent it back and the server brought a fresh one. Mind you, he didn’t freak out or apologize as if he was embarrassed. He just took the drink back as if this sort of thing happens all the time. No manger came to see us, nothing, just a new drink. Obviously, we didn’t expect to pay for that drink. However, when the bill came the drink was still on there. I explained to the server that I did not want to pay for a drink that had been served in a filthy glass. Instead of fixing the situation himself the server said he didn’t want to argue with us and went to get the manager. Now as a manager myself, of a FINE DINING establishment, if a guest ever informed me that they received a dirty glass or dish I’d automatically take the item off their bill and offer to supplement it with something else, on the house. This is good customer service, point blank period. Never would I expect a guest to pay for a dish/drink that had the remnants of a previous guest still left on it. Mike, the night manage this evening, was the worst manager I have EVER dealt with. When he sat down I again explained to him that I didn’t want to pay for a drink that was served in a filthy glass. I wanted it taken off the bill. The fact that I even had to ask for this in the first place is just down right dumb and very poor customer service. He proceeded to tell us that because she was given a new one she would have to pay for it. I was not paying for that drink, simply because of the principle of the situation. He then started to say “well here’s what’s going to happen.” No sir. Here’s what’s not going to happen. You’re not going to tell me what I am going to pay for, that’s not how this goes. He was not accommodating and didn’t offer any compensation at all when the mistake was their fault alone. Bottom line, this could have all be avoided if the server himself has just taken the drink off the bill. But hey, I guess he didn’t want his tip 🤷‍♀️ If you decide to patronize this establishment in the future beware of dirty dishes. Make sure you check EVERYTHING. Check the utensils, glassware, and plates before you start eating/drinking. Because according to this place, if your glass has red lipstick on it, that’s not yours, or even if you find a hair in your food, they’ll still make you pay for it. Because they “remedied” everything by giving you a new order. Patronize at you own risk. You’ve been warned.