Porsche Atlanta Perimeter — Attraction in Doraville

I wanted to share my recent service appoint experience. I setup a 40k service online for my Mecan. Closer to the date i received a text that my appointment was cancelled. So I called the dealership and left a voicemail for Mr. Green. A day later i received a call back from him stating the appointment was still good and the online system sometimes glitches also I asked for the rough estimate for the 40k service and everything involved. He provided the details of the service and we were set.

The morning of the appointment i arrived 1 hour early and they quickly setup a loaner for me to drive for the day. Mr. Green and i discussed briefly the service again. He performed a quick review of the car and stated I will definitely need 3 tires replaced, 2 front and 1 rear. He stated it will be tight to get everything done in 1 day as promised but he will stay in touch. I explained the car is my Daughter’s and that she was home from Collage this week. I also asked for a good wash of exterior as well. As we were walking the car i pointed out areas for the wash that need to happen. I asked that they pay close attention to get the car clean.

I left in the loaner. That afternoon i received a text from the dealer with detailed video of the tire situation, which we already knew that needed to be replaced. The tech noted in the video that service advisor will be in touch.

An hour or so later i received another text from the dealer stating the car was ready. It was late in the day so i figured i would stop by first thing Saturday morning to pick up.

When i got to the dealership for pick up i went to the cashier since the service advisor was off that day. We never got a chance to talk about the service. I asked the cashier for the invoice. After review i noticed the tires were not replaced. I asked why and he could not answer the question. He stated Mr. Green would have to follow up with you Monday since he is off. I asked if someone can call him to ask? The cashier stated i should talk to another advisor if i had further questions. So i just paid for the 40k service and waited for the car.

Upon inspection of the car they did not follow my request and properly wash the car. Dead bugs were still present, door jams were not cleaned, driver seat had oil stains (See pictures). The advisor I guess did not truly listen to my needs. I asked the porter if the car can be washed again. To which he said they can rinse it one more time. I asked him to please get it clean as this was one of my asks.

After 10 minutes the car comes back, and not clean. See pictures, this was after I drove home.

Did the service advisor really listen? On the request to get the car clean, No he did not. See pictures the car was not cleaned properly. Also the tech left oil stains on the driver seat.

Did the service advisor follow through on the tire replacement? No he did not. The tech clearly stated in the video the advisor will call. I received no calls, e-mails or text stating such for tires. I was hoping that because we discussed replacing the tires in the morning during drop-off that it would be done.

I am really not a happy customer at the moment. This was my first time at this dealership for service. I have owned Porsche products before and have never received this type of service. Now i have to spend more time finding tires for the car. For which i was not planning to do. Service Advisor really needs to listen to the customer and follow through. I may have a base Porsche and some may call it entry level but i feel every customer needs to be treated the same and promptly follow through with...

Awesome buying experience at Porsche Atlanta Perimeter!

It started with me doing a quick search to see who would be the best sales person to deal with at Porsche Atlanta Perimeter. It was hard to choose but I decided to go with Valarie. We tried to connect multiple times but on the day I went in to order my Panamera 4 eHybrid she was not there due to a family issue. Evan Day was available and was happy to work with me. I think it worked out the way it was meant to be as Evan went to great lengths to make sure I had the true Porsche buying experience. It was clear from him that I was not just buying a car but being brought into the Porsche family! We test drove a white Panamera 4 they had on the lot and he took his time to go over a lot of details with me about the car. After that we sat down to configure the car just the way I wanted it. Evan was very patient and thorough even though by now it was after closing hours. You could tell he was not in any rush as he stepped through each option to make sure everything came together well and there wasn’t any option I missed. Trust me it was worth it as the car looks and drives amazingly! Fast forward 2-3 months later and it was time to pick up the car, unfortunately Evan had moved on, but luckily for me, he hand picked the RIGHT sales/Porsche Brand Ambassador for me, in comes Darvee Beard! These two were the best 1-2 combo for my first Porsche buying experience (again it shows how thoughtful it was of Evan to pair me up with Darvee). Leading up to delivery day, there was a lot of communication between Darvee and myself and he was always available to talk or text (this is key for me). There was one thing, which was a big deal for me, that we needed to take care of before delivery and Darvee took care of it immediately. He’s a man of his word! Darvee and I clicked and he truly made the delivery and receipt of the car an exceptional experience, not just for me but for my entire family (my son participated in the unveiling of the car and he said it was the best part of the experience for him). At delivery Darvee answered all my questions about the car and there was no rush to push me out the door. He showed me several cool features and helped me setup some basic features like wireless CarPlay, etc. He also offered and setup a 2nd Vehicle Orientation appointment. Then it was time to time to pay and Kal was also great! Very patient and thorough! Kal is also very passionate about the Porsche brand and wanted to make sure I was very satisfied. On my 2nd vehicle orientation and I was put in contact with Zion who was very knowledgeable about the cars. It was 2nd nature for him! Overall a great buying experience! Evan and Darvee now have a client for life and I will be going to them (I will let them fight it out) for my next car purchase! I had other options in getting the Panamera but I’m glad I chose Porsche Atlanta Perimeter as all the folks I have dealt with so far have been great and I am expecting the same when time comes...

My expectations were perhaps too high so feel free to read this with a grain a salt.

Here's some truths

I bought a CPO'ed 2020 992 C2S about a month ago I was not pressured to buy. No one was pushy Both sales personnel I worked with were prompt, communicative, and respectful for the most part (I'll describe an incident below that definitely hit my ears the wrong way) I was taken seriously from the get go I requested 2 rounds of testing driving: one super chill (to test daily drivability) and one spirited (to test if it has enough sportiness for me compared to something like the gt3). Sales had no issue with this There was obviously a disconnect between service and sales from when my car would be ready for pick up, and my sales person was putting in the effort to further detail while I was sitting down with the finance manager. I saw this effort positively.

Here's why I thought my experience was adequate, far from perfect, and left me feeling like there's a mismatch between Porsche's product and place in the market and the sales experience I received.

I was asked where I was originally from. I'm tired of feeling otherized as a born and raised in the USA citizen, and even if I wasn't born and raised in the USA, receiving this question would have made me feel even worse. When I pointed out that this question was offensive to me, he responded with he meant whether I was from Atlanta. Then the question simply could have been "you from Atlanta?" I gave the benefit of the doubt here, but this question still cuts deep regardless of how it was meant.

Post deposit, I was told a time when the car would be ready for pick up post CPO and detailing (I test drove it on a day that it wasn't ready for showing and just hit the lot). I was there on time, but the car wasn't ready, so I waited in the lobby for 2 hours.

The car was just washed when it was finally ready for me to pick up. This covered some of the imperfections on the paint exterior that I discovered on my own later on. You can chalk this one up as my mistake. I don't have that much experience buying Porsche's and thus, my eyes weren't that tuned. Sucks being an uneducated consumer without the right experience, or if you take a different perspective, I trusted the dealership too much, or was overeager to purchase the car.

The armrest storage area was filthy - like fingernail clippings and residue dirty (I didn't catch it at the dealership. Maybe my fault as well). The area underneath the cup holder was also equally nasty. I took care of it pretty easily, but given the attention of detail I expected from Porsche, I found this disappointing. If you think I'm being too harsh, check my first sentence of the review. There were also rogue leaves underneath the engine cover and stuck in corners underneath the hood.

My expectations might have been too high, but shoot, considering Porsche's motto is "there is no substitute," I expected more out of my experience and how the car was...