October 31, 2023 update

JUST REDUCED MY REVIEW TO 1 STAR

My daughter used our vehicle earlier this month and the transponder didn't register at the Dover location. This occurred previously with another of our transponders. This was a $1 toll and the total cost for the violation was $51. We appealed and got the penalty waived.

The current toll amount was also $1. My wife had to go in for surgery during the middle of October, is still in recovery and we lost track of the violation. Because we didn't pay it by October 28, there is an additional penalty of $37, for a total of $88, Please remember that the original toll amount was $1. I would feel better if they had a thief standing in the middle of the road and robbing me of the $88. Government is supposed to serve the people. This is far from serving, in my opinion. This government operation needs to be brought under control. Reminds me of someone reminding me years ago that the government has neither a brain nor a heart. These fees are "highway robbery." No pun intended.

The ezpass system is convenient when traveling, but I have an issue with their automatic replenishment system. You are not able to specify an automatic replenishment amount lower than your average monthly useage. You can specify a lower amount if you do it manually. When I inquired about being able to have a lower auto replenishment amount, I was told it was not possible, after several email communications with them. Seems that their IT Department or contractor would be competent enough to program the system to accept smaller automatic replenishment amounts. I am on a fixed income, and the smaller amounts would greatly help me to stay in the positive. I get a lot of negative balance emails from the system. Seems that it would be more efficient to accept smaller replenishment amounts, than sending the negative balance emails. Just one opinion.