Best Buy — Attraction in Dubuque

EDIT: Changing from 3 stars down to 2. STOP AUTO REPLYING ON MESSAGES TO PRETEND YOU CARE ABOUT FEEDBACK. IF YOU CAN'T BOTHER TO ACTUALLY READ YOUR FEEDBACK, THEN DON'T REPLY. If you care to prove me wrong, start your reply by saying "I actually did read your comment." Then I'll change it to a 4 star rating. Otherwise, take a hike.

The perfect middle-ground rating for Best Buy, because if you go there in-person, the people there are friendly and helpful. They're upfront and honest about different products and brands, and what some of each one's pros and cons are. Even if you go in there for something specific, they might recommend something that works even better than what you had in mind.

But if you're unlucky enough to have to deal with their phone team, you'd better luck talking to a wall.

Because at least a wall won't...

Pretend to listen to you when it's really not. "Hey, I'm having Problem A." "Oh, so you're experiencing Problem C?" "No, I'm having Problem A. Here's an explanation of exactly what's going on." "Okay, so I'll try to paraphrase what you just said in a way that isn't the problem you're having at all." "No... that's not it..." "Let me transfer you three different times, each time assuring you that "this is the person who can help you"."

Lie to you. "Hey, my product didn't come with Part X." "Sorry, but that product doesn't come with Part X." "I'm looking at the listing on the website right now and it specifically says it comes with Part X." "Oh... ... please hold while I transfer you for the fourth time."

Walk away when you're not done. "Oh, so you're having problem A? Well let's try a bunch of stuff anyone with an IQ higher than their age would have already tried for 2 hours. I can clearly see that Problem A is still very clear and present and has not been affected by anything I've done while I was trying to look busy. But I'm going to say that I've helped you, and hang up before you have a chance to speak and without giving you a chance to even say "Hey, I'm still having that same problem I called you about 2 hours ago." Goodbye."

Pretend to want feedback and then not give you the chance to actually give it. Please click this link to leave us a review. Although since it's definitely going to be a negative review, we're going to "accidentally" send you an invalid link so that we don't receive any negative feedback, because god-forbid we improve our abysmal customer service...

January 2023- I came to purchase a phone but nobody was working in the phone Department and an employee that came to help me didn't exactly know what to do. He implied there might be open box phones at a discount but without even looking told me he wouldn't know where they are or if they even have any. They sold me a phone which is displayed on the counter but couldn't provide me a phone case and insisted they had to have it shipped to me which still has not come in the mail. I don't know, I didn't come at a weird time it just seems like they were really short staffed and the employees that were there were either very new or not fully trained.

Nov 28 2021- I went into the store and saw some cameras and equipment that were dramatically on sale. I asked to purchase one. The staff said they don't have it in the store so I asked him to order one. He said he can't order it because it's no longer available. So I asked for the same discount on a comparable camera of the same brand. He flat out said no. What I'm saying is, it was a disingenuous discount without the intention to sell the product, because they either don't have the item or it is no longer or hasn't been available since before they put the tag on the shelf. The definition of false advertisement.

2020 purchased a washing machine for my mom. They were suppose to call yesterday to schedule the delivery and didn't. Tried to call in and reached a phone tree. Apparently the phone has been ringing in the store for about 25 minutes. What are you guys doing?

2019 I was in recently to purchase a microSD card. The card I purchased was $20 a few months ago and now it's $30. At the checkout a woman named Emma told me it was $41. When attempting to explain the situation she made a point to start talking to her co-workers around her while I was speaking, at the exact same length of time until I stopped speaking. Extremely frustrating. I told her that although it was $20 earlier this year and now it's $30 can I at least have it for the marked price. She went as far as leading me all the way to the back and showing me that it was shelved wrongly and then simply apologized several times. It did not feel like...

Go to Target or Walmart for computer items, their return/exchange policy are at least 30 days which you would have to pay for at Best Buy, and go to Great Sounds Audio Video for other electronics, I'm sure they would be willing to work with a customer to keep their business.

I was sold A defective ACER monitor with pretty poor customer service in helping me resolve the issue other than trying to upsell me on membership and telling me to contact the manufacturer. I don't expect the rules to be changed for me however a little bit of leeway would go a long way. Within 3 weeks a few pixels had died and while shortly outside of their standard 15 day return window, I have worked retail before and I know most retail locations do have the ability to return items to the manufacturers as defective, especially on such a short turnaround which they did not deny. I was even willing to buy a more expensive better quality monitor to just be done with it. However when I was being told my options, basically spend 50 bucks to extend the return window (and then spend at least 50 more for a better model) I asked if i could cancel the membership after the return and refund my 50, essentially just let me return the defective model and I will still be paying the store more money for a better product at the end of the transaction. The manager said "Definitely not after hearing that" which to me implied she thought I was trying to scam them or something. They didn't even plug the monitor in to see the issue. She did suggest contacting the manufacturer and that they may just give me a RA to send back from the store and she did take my number to see if there is anything they could do but It felt more like give me your number so you can leave - also after calling ACER support they said this isn't true, so that's cool. Pretty disappointed, it's really a small monetary issue in the grand scale and a legitimately broken product with a customer that wants to give you more money for a better product, probably will not be heading back to this location and just ordering online or shop other places for electronics from here on out...