Dubuque Appliance — Attraction in Dubuque

I wish I could give Zero Stars. On Nov. 7th I went in to purchase a new stove & dishwasher. I was told the stove I wanted would have to be ordered & would take a week or 2. That's great I said. 2 weeks came & went so I called Dubuque Appliance. I got their answering machine & I left a message. 2 days later I get a call back & said it would be in 3 days. 3 days came & went & I heard nothing so I called again & left another message because they don't answer their phone. I was told my stove was on backorder & I could come in to pick out one that's in stock. So I did but they couldn't deliver it for a week. I said that's fine. The day it's supposed to be delivered which is now Dec. 15th. I get a call at 8:30am & was told it won't be delivered today because 3 guy's are sick & It would take another week to get here. So at this point I feel like I'm getting the runaround so I cancelled everything & went somewhere else. In 2 day's it will be here. Never again Dubuque Appliance! In response to the owner - Nothing was ever agreed upon. When Dubuque Appliance called on Friday (the day of my delivery) I was told that maybe my stove & dishwasher would be delivered on Monday. I said if my new dishwasher & stove are not delivered first thing on Monday to cancel my order & be refunded Plus that I expected my delivery charge to be waived. Then the person on the phone went silent & the person on the phone says maybe I can do that. Dubuque Appliance never agreed anything. I do not like giving a bad review considering I purchased my very first appliances from Dubuque Appliance 20 year's ago. I understand that people get sick. I don't understand the lack of communication & not returning phone calls! It's the principle of...

Nice place 2 get in and out of. Plenty of free parking. Lots of stock to chose from. Decent, competitive prices. Staff is a bit lackadaisical and snooty. They had decent answers to all my questions. So knowledgeable in at least the refrigerator/freezer area. Doesn't matter how much U spend in there though, delivery is not free. I spent $4000+ on a refrigerator/freezer and still had 2 pay for delivery. UPDATE: They absolutely NEVER answer their phones NOR DO THEY RETURN MESSAGES U LEAVE.. NEVER!! I have been having problem after problem with my LG r/f. Like constantly. So I called once again last week. They scheduled me for a service call for Friday 9/19, between noon and 2pm. I rearranged my schedule and appointments. THEY NEVER SHOWED UP NOR DID THEY CALL 2 LET ME KNOW THEY WOULDN'T B HERE!! I HEARD NOTHING! I tried 2 call on Monday to see what the problem/excuse was. I keep getting their answering machine and leaving messages. No one has yet 2 call back. Big surprise there. I guess my next step will B the BBB and the SAG for Iowa and Wisc. If they'd just answer their phones or return a call in regards 2 a message that is left 4 them, their rating could and would, B so much better. Nobody likes any type of business that has poor customer service. That's probably #1 at the top of most consumer's lists for any reason, both pro and con, for taking...or leaving, their needs, and $$$ with any business. UPDATE #2 10/30/25: Once again have yet another problem with my new LG refrigerator. Once again I called 4 a service visit. Got it all Arranged and scheduled. Yet Once Again, the service person was A NO CALL, NO SHOW. Talk about piss poor help and piss...

The staff was very helpful! They took great care of me to help find my new appliances that will fit my budget. They were very informed and didn’t try to upsell me anything I didn’t need. The crew that came to install was very professional and careful to not ding my house or appliances. Make sure to ask for Jeff! Yo, listen up, let me tell you about Jeff He's the big strong appliance man, always on deck When it comes to selling appliances, he's like El Chapo Breaking records and making sales, he never fails

He can lift refrigerators, stoves and dishwashers with ease Customers come to him from all over for his expertise

Got a question? Jeff has the answer in his head He knows models, features, and prices, nothing left unsaid

From Samsung to LG, Whirlpool to GE He knows them all, trust me, no need to flee

If you need a fridge or a washer or a dryer Jeff's the man to see if you want a happy buyer

He's got the confidence, the knowledge, the style Customers that meet Jeff, they stay forever awhile

And when he makes a sale, it's done like a boss El Chapo ain't got nothing on Jeff, no need to toss

So if you need new appliances, go with Jeff The man who always comes through, no...