Pedego Electric Bikes Dunedin — Attraction in Dunedin

EDIT After leaving the review I received a text from either a manager or owner (they didn't leave a name). They did try to do what they could to make the situation right and I definitely did want to let people know this. In the text they offered to refund the money that was paid as well as give my son and I a free 4 hr bike rental. Due to PTSD (diagnosed along with my military injuries) I try my best to avoid any and all confrontational situations. Due to this I did respectfully decline the free rental as I have no idea who would be working the counter or any possible confrontation I could receive. As far as any refund, I have no idea if they actually planned on it or if it was a ploy to get me to come back in for confrontation as they haven't replied to anything since their message to the original review. I also upgraded from one star to two stars for their offer of it was indeed genuine, but I don't know with zero followup communication from them. EDIT

ORIGINAL REVIEW We looked at the bikes but it was right at closing so we were unable to rent and decided we'd come back the next day after asking about their prices. The young gentleman working told us 49.99 for 4 hours. We came back the next day a little after 2pm, by the time everything was processed it was 230 (he was talking about their bikes and only had good things to say about the bikes he carried and anything else was negative). They close at 6 so we knew we wouldn't get the full 4 hours. We were charged 59.99 despite being told a different price the day before. Not a huge deal I suppose, my son really wanted to try these out as we have tried three other e-bike locations so far (Palm Harbor, downtown Dunedin, and St. Pete). The bikes themselves looked nice and seemed to be in good condition. We rode pinellas trail for about 45min-1hr and then stopped to get something to eat. Turned off both bikes and went in. Once complete we rode down to Honeymooon Island. It was at this time that my sons bike died. He then had to ride all the way back from honeymoon island, up over Dunedin causeway with a dead bike. I had no idea it was even close to dying as mine only had used one bar (out of 5). I let the gentleman at the counter know when we finally got back that perhaps the battery was going bad. He nonchalantly responded with "oh no, it's just a xx Amp battery, so it's always going to die way before that one. (don't remember the number he said). So a total ride time of about an hr and a half and his bike was dead. Due to apparently being a smaller battery and something the owner should have pointed out when he gave us the bikes that my sons would die way before mine.

Charged different price than I was told. Other companies will discount if you aren't getting the full ride time due to the store closing (not mandatory but a nice courtesy). No military discount that other stores give (again, not mandatory but a nice courtesy). Sent us out with two completely different batteries, one that apparently only lasts around 1.5 hrs tops despite using low power and peddling the entire time. Sent us out knowing my sons bike would only last a fraction of the time, and not even an apology for my son having the issues. Most expensive out of the bike stores we have tried. He tried talking up his products only while giving misleading or completely false information about any type of design or upgrade that he didn't carry despite numerous articles online which give the correct facts in contrary to what he says.

Due to all of this, I definitely couldn't recommend this store to anyone. The bikes were nice but thats the only positive. The other shops far...

Paul is the BEST!!! My husband and I wanted to look at electric bikes and we found a Pedego store in Dunedin where you can test ride them behind the shopping plaza. I was very nervous to take a test ride since it’s been at least 30 years since I’ve been on a bike, but I hopped on and off I went. I forgot how much fun it is to go for a bike ride! Pedego has a great program where you can rent the bikes for a week to see if you like them. If you decide to purchase a Pedego bike, they will apply your rental fee to the purchase price of the bike, so it’s a win win! Paul (the owner) does a great job of making sure you get a bike that will be just right for you. He delivers and picks up the rental bikes which makes it easy and he helps after the delivery for any issues that may arise or any questions that come up. We are not considered active people but we found ourselves riding these bikes every day for miles and miles. We hit 100 miles in just a couple of weeks without even trying. When you ride a Pedego it makes you smile and feel so happy. I feel bad for all of the people riding regular bikes who don’t seem like they are having fun. The bikes are a blast and the best part is that each individual can get as little or as much exercise as they want. Don’t be fooled into thinking: “Those are just electric bikes and you don’t get any exercise” or as another guy said, “Oh, that’s a cheater bike” because neither statement is true! You can ride with no assist, a little assist, a lot assist, or all assist. We ended up purchasing the Boomerang and the Trail Tracker Gorilla and we go out riding every day unless it’s raining. We usually average 16-18 miles on a ride, and it’s about getting outside, exploring, and having fun, and getting some exercise. I could go on and on about how much we love these bikes, but, I think I’ve gone on long enough. Looking forward to my...

I can't say enough about the personalized service Pam and Rick provided on my visit to Pedego Dunedin. I own a different brand of e-bike. I bought it online. My brand of bike has no stores - communication with the company is email, web-chat or phone. It's strictly Amazonish... The point is that the peace of mind Pedego Dunedin provided by being in person to coach, council, advise and repair is worth it's weight in peace of mind. The learning and maintenance curve on an e-bike (for most people) requires more than a series of YouTube videos blended with a long FAQ page. The human factor of Pedego Dunedin provided patience and professionalism. I wasn't their customer. I didn't own their signature brand of bike. I needed repairs that were beyond my mechanical abilities. They helped me get back on the road with a smile at an affordable rate. I appreciate that Pam and Rick understand that any e-bike owner is a true enthusiast. All of us are in this movement together no matter the brand we ride. Everyone loves the electric bicycle experience yet only 1 manufacturer offers a national business model that supplies an official authorized storefront location to demonstrate, sell and service their specific brand of bikes. Now I understand the hidden advantage of Pedego and especially realize the value of...