FIIT CULTURE — Attraction in East Hanover

I have been to many gyms and done many types of workouts through the years, and I can honestly say that F45 is the best yet! I love the fact that you'll never do the same workout twice. I love that there are cardio days, resistance, days, and a fun hybrid day. Although it's a group setting, the trainers are extremely experienced and patient, providing you with a type of personal training during each class. F45 is absolutely for all fitness levels. Everyone is able to go at their own pace and the trainers will help members to modify any exercise if they chose to do so. When I joined last December, I was recovering from a back injury, so was cautious with some of the movements. The trainers worked with me and helped me to eventually gain the strength needed to feel confident to move to that "next level" and get back to where I was before the injury. I am so thankful for that. Finally, I know that COVID-19 has understandably made it difficult for some people to feel comfortable enough to get back into a gym. F45 has gone above and beyond to make sure that the members are safe. We now have individual "pods," (6 ft. apart) which we don't leave until we are ready to leave the gym. The workouts are the same, but there is no sharing of equipment at the moment. It's a pretty brilliant concept. Once we are finished with the workouts, everyone uses their own spray bottle and paper towels to disinfect their area and anything that they touched during the workout. We have to sanitize our hands upon entering with masks, and sanitize again as we leave. I feel 100% safe and comfortable at F45, and would highly recommend it...

If you’re having trouble canceling your membership, then read this. I was a member of F45 for 6 months. The last 2 months I stopped going because my job location had changed and I started working in the city. I left 1 voicemail a week for 3 weeks, plus 1 email asking to cancel or pause my membership. I never got a phone call or email back. So here is how I had to cancel my membership: I called and left a voicemail, the same morning I had 2 of my friends call pretending they wanted to get a membership. Within 2 hours they both got phone calls (back to back), yet still no reply to my email or voicemails. When they called my 2nd friend back, I answered the call and requested to cancel. I also had to pay $30 to my bank to put a stop payment on them. That has to be the worst customer service I have ever encountered and probably illegal. I would never recommend this place to anyone. Absolute scam artists if you’re trying to cancel. So if you do need to cancel, my suggestion is, to do what I did or leave a voicemail and lie …. say it’s about something else, maybe you left your keys, bag or wallet, im sure they will call you back. Then cancel when you get them on the phone if you’re not able to go in person. They would have gotten more business had they just called me back like a normal person and discuss pausing my account until I was back in jersey. Absolutely unbelievable and unprofessional. they have no concept of customer service...

Wish i was giving this place a better review. I came here Monday 8/19 and used a passport visit as i normally go to another f45 studio. I came to the class 15 minutes early in case i needed to do any paperwork. However, upon arrival there was no one at the front desk. Coaches came out one minute before the class was going to start and then i had to fill out a liability form and contact info sheet, causing me to miss the entire introduction. In addition i already signed a liability waiver via the app so the redundancy was inconvenient for sure. When i asked why the redundancy i was met with severe attitude from what i assumed to be the manager. Coach was fine but i would have had the same results if the screens were just left on and i followed them. I wasn’t getting any feedback and he seemed to only talk to two girls who he knew and left the rest of the clients alone. Didn’t feel like a welcoming group setting at all. I love f45 but definitely will not be returning to this location. I’d recommend Morris Plains or Madison over this studio. If you like the type of group fitness setting where they let you do your thing then maybe this is the...