Marshalls — Local services in East Hanover

My friend and I were waiting for the cashier, we had two separate transactions. Cashier #2 called her and we both went with her to do both transactions, at the same time immediately cashier #1 opened up. I took my things and went there, "MIKAELA refused to give me service or process my transaction and choose the next customer. The manager behind her took her side and I gave up, since I didnt wanted to argue with either one of them. I went back to cashier #2 and this nice lady took care of both of us, but she knew what Cashier#1 MIKAELA had done was wrong. CASHIER#1 MIKAELA TURN HER BADGE SO I WOULD NOT SEE HER full name but I ALREADY HAD SEEING HER FIRST NAME AND SO DID THE MANAGER, THEY BOTH TURN THEIR BADGES SO WE WILL NOT REPORT THEM, (they were talking and laughing) This happened today at 1:58pm. It is amazing how can a cashier refused to process a transaction even though I was the next online. Your cashier was not only rude but had an attitude and a sense of entitlement that she was correct when I was the next customer online. VERY POOR CUSTOMER SERVICE AND VERY POOR MANAGER SERVICES. I WILL NEVER GO BACK TO YOU STORE AND I WILL TELL EVERYONE I...

Had a very rude encounter with an employee named Florenciah this morning. I stopped in after work this morning to find an outfit for my sister’s graduation and realized I had dropped my work ID somewhere in the store. I waited until the customer ahead of me was done, then approached the register and said, “Hey” — only to be met with a dry, “What?” No greeting, no professionalism, just straight attitude.

I explained I’d dropped my ID and asked if I could leave my number in case someone turned it in. She didn’t respond, walked away to get a sticky note, handed me a pen, and called the next customer while I was still right there. I still said thank you even though the energy wasn’t returned.

This is not the type of customer service anyone should experience. If you can’t treat people with basic respect, maybe reconsider the role. Customer service matters and some people...

I waited to be sure I wasn’t going crazy before rating this location. Main store manger did not accept my return w/o receipt with passport as identification- “only for people with Marshall’s credit cards” - never asked if i had one …but either way Went to another location and they gladly did my exchange*. Yes there’s a limit per identification card (license, passport) but be real it’s just $15 for a loyal* Marshall’s...