INAILS & BEYOND EAST POINT — Attraction in East Point

Horrible! This was my second and last visit in Serene Beauty Lounge 3616 Marketplace Blvd Ste 620 East Point GA. 30344. On my first experience I received a pedicure and a fill with gel polish. During my pedicure the technician nicked two of my toes with the nail file. After receiving my fill the gel polish started peeling off both thumb nails the very next day. I was unable to return to the salon to let them know because I was on a flight headed out of the country. Shortly after I returned to the U.S. I went back to the salon with pictures (including the date the pictures were taken) to show them what happened to my nails. I explained that I needed a new set but didn't feel I should have to pay full price because I didn't get to enjoy my gel polish from my previous service a few weeks ago. The receptionist offered $5 off my new service and also said there would be no charge to soak off my old nails. Knowing that I did not return for the service repair during their 24 hour guarantee policy I agreed because this location was convenient for me and I wanted to give them a second chance. This time I received a pedicure and full set of SNS nails. Once again during my pedicure the technician nicked my toe with the nail file. During both visits I never saw them clean or sanitize any of the equipment used. After completion of both services I went to the register to pay. The receptionist itemized a list of my charges but only discounted $5 for my services. When I reminded her that she told me there would be no charge for the soak off she told me she never said that and that they never discount more than $5. I explained to her that was not the price we both agreed upon. She immediately replied "so you're not going to pay"? I responded by saying "I never told you I wasn't going to pay. You told me there would be no charge for soaking off my nails". She then picked up the phone and told me she was going to call the police. While I waited for her to call the police (which seems to be their standard reaction when dealing with disputes with people from this particular area) another employee came to assist. I explained the situation and he too also told me their policy was they never discount more than $5 and the young lady must have made a mistake. I remained calm during this entire ordeal and paid the unagreed price for my services because I saw trying to hold a conversation with them was going nowhere.

I as a paying customer (who is also a licensed nail technician) will never return to this salon. I will continue my quest to find the nail salon that cares about public health and pleases and services the people that live in this growing South...

Listen to me people, if you go to this salon please make sure to ask for someone who can speak well English or otherwise you will end up with people who will try to upsell you for the most expensive service that not even worth the price. Me and my husband came in last week for a pedicure together, we both just want basic pedicure with regular polish. Nancy did my husband’s pedicure and she was extremely annoyed the heck out of both of us that really frustrating that she wouldn’t respect for the service we chosen. She shown the menu to my husband, he pointed to her that he just want basic pedicure, then she turned other page and pointed to the $65 pedicure “you do this, this better” he said “no, I just want basic pedicure” Then she pointed to $55, he said no again. Thought at this point, she would give up but nope, she keep trying again for the $45 pedicure. By then, I can tell my husband getting upset and look at me like “why are you taking me here”. She then turned over to me pointed out the $45 pedicure “this better for him, he do this better”. At that point, I have enough and screamed at her “no, basic pedicure only, don’t ask again”. Then she started to have attitude toward to my husband by doing very rush and rough on his feet. You can tell the only way she would be friendly if he did expensive service or otherwise she will have bad attitude and did a terrible rush job on the service. After his pedicure is almost done in about 10 minutes that you can’t even tell if she even done anything different. She asked “you do gel” he said no, she then said “gel better”, he shake his head then she asked me “tell him do gel, gel better” . I looked at her “NOOO, no gel “. We both have enough of her and just want to walk out as fast as possible. I want to talk to the manager about this unpleasant experience that we both have but unfortunately there wasn’t any manager around and most of them can’t even speak English to understand what I want to say. I don’t know why this salon keep people like this, so money hungry and unprofessional. So everyone PLEASE MAKE SURE TO ASK FOR SOMEONE WHO CAN SPEAK ENGLISH OR OTHERWISE STAY OUT OF THIS SALON. They only care about taking your money, upsell you to the expensive service that is not even worth it. If you do cheap pedicure or regular polish, they will have bad attitude and treat you like trash. And trust me, they will do a very rush job to get you out of the door. Never come back to this salon again and I will spread around to make sure people to stay out unless they change their ownership and more...

I’ve never been to this salon before but I needed just a quick basic gel pedicure so I decided to try it because it was in the area. I go in I ask how much is a regular pedicure they said 40+15 for jail cool I said do you guys do the scraper because that’s really what I’m here for they said yes so I sit down in a chair and the chair next to me. There are three big spiders sitting in the pedicure tub red flag. So the lady comes down, she turns on the water freezing cold. I asked her to turn it up hotter the chair that I’m sitting in starts moving uncontrollably without me even touching the buttons. She has to stop doing what she’s doing to unplug the chair to get the chair to stop malfunctioning. She does the scraper on the bottom of my feet and cuts the cuticles on my toes and then tries to start painting my toenails without doing anything else. so I ask, do you guys not get ingrown here? Do you guys not buff the toenails here? She said yes, but she would have to sign a sheet of paper for ingrown school. Give me the paper. Oh, we don’t do that here because you may bleed is what she said well, then why tell me about the paper so then I decide you know what since she’s already scraped my feet how much is it to just have sat here in with my feet in the water and scrub she said $55 even though a basic pedicure is 40. I didn’t have any gel on my toes when I say I will never go back to this location and we constantly encourage others never to go to this location ever again on my way out, I saw a roach. So not only do they I get full pedicures, but they need an exterminator and when they’re trying to charge you for the pedicure for your services, their English is damn near perfect but then when they start to add on extra fees and charges, all of a sudden their English is not so good so now I have to pay the $55 for the soak in the water and the scraper of my feet only and now I have to go to a different place because I want a realizing a full...