The Juicy Crab — Restaurant in East Point

This is more than a review! This is directed to the owners of the company, I was at your establishment yesterday on 5/6/2021. I am in management in customer service I observed one of your managers I believe she I believe she said her name was Sherry or Sharon she had blonde hair. She was an older woman, she made her way around the entire restaurant greeted every table more than one time, she offered her help on more than one visit to my table. I would waited over an hour for my food she actually followed up on the time and came back to my table to give me a status on me and my guess orders. I had family in from out of town, this was not the first time at Juicy Crab camp creek but this is the first time I had the experience of your manager following through on problems, which there were plenty, your kitchen is horrible! They are always behind unlike my past experience with a tall white manager who has absolutely no manners or customer service skills. She handled whatever was going on with the smile patients and maintain her role with dignity and great customer service. She had been pulled from quite a few people service customers at the door home I guess they placed orders to be picked up. She was being blamed for the delay being blamed for the wrong orders and even threatened by a man at the side door. She handled the delay and the confusion Like no one I have ever seen in your restaurant. Even the Mexican general manager she is horrible as well. That is all I needed to communicate with whom ever is in charge that man germ must be new I haven’t seen her there before. Believe me she is definitely an asset to Juicy Crab. I feel that if there is a good job done someone needs to know just like if there is something going wrong someone is always complaining. Even though my order took forever she made my visit pleasurable I got she sticks as a promo I guess for review but I would have sent a letter or medical anyway just know all it takes is attending to your customers and customer service and she did both not only to my party but every table she went to even though she was being abused by certain customers she maintained her manager position and actually changed my mind about Juicy Crab! She should train your other Managers on customer service and satisfaction and all she offered was the simplest thing as cheese sticks And great service. I watch so she handle of the employees with just the same respect and kindness you have a star I hope you are aware of...

We were in Atlanta for Spirit of Hope (a cheer competition). We had a large party (12 6 adults and 6 children) we were prepared for a wait. We were told 50 minutes. So we shopped around and laughed amongst our selves. After an hour I checked with the hostess (I would later find out this was the manager). I was told she was trying her best but a table of 12 just wouldn’t be available anymore, she would have to split us up. I told her that was fine. After another hour we were seated. After 15 more minutes our waiter came to our table and introduced himself. He let us know the wait on food from the kitchen would be 45 min.....we grumbled but we appreciated the honesty. There were short staffed he explained.

Here is when we got frustrated. Our waiter left our table to help other tables 3 times before he took our order. After taking our order and getting our drink order. We waited ANOTHER 20 minutes TO GET DRINKS! After we asked to speak to the manager (the hostess from earlier) we learned the bar had never even been told about our order. Another 30 minutes later we got our food. There was cold food served to us, oyster that taste as if they were old and one of our girls never even received her food. We asked to speak to the manager AGAIN and she told us she would compensate us for our troubles. (We would have much preferred to pay full price for food served in a reasonable amount of time). The manager took 20% off our order and itemized my order of oyster that I had eaten) she refused to come back to the table to speak to us again, instead left the very argumentative waiter to fend for himself.

We usually make a visit to this location every month when we are in town for competition. We will NEVER return and if suggest you don’t either. Clearly they do not value thier customers. I suppose they believe people will visit no matter how they...

It was very crowded. The wait time was 2 hours to dine in. I had to wait in line just to ask where was the To Go ordering, signage for that would have been appreciated. The wait staff was great at explaining the menu choices for the selection of how you want your food flavored and that bag of 2 selection. Although I still think I could have ordered 2 sausage in 1 bag instead of being made to order sausage and something else, so I ordered the crab legs. They did not have enough sitting for To Go ordering and did have a sign that told you the bat sits where not for To Go orders. I walked the entire floor and still left wondering where was the bathrooms? If you want to have a party they do have a party room Monday through Friday but if you just show up on weekend as a party you can also sit in there just not reserved. Bang for your Buck, the pricing was good for what you got. The atmosphere was very noisy and if there was music I couldn't hear it, or the TV's. I ask for a pen to right on the wall which was a thing but is going away. The manager said because of gang affliction signs. Hmmm just paint over them and let the signing continue. I did find out this location is a Corporate Store but they do have franchises. Last but definitely not least every last employee in store on this shift was black and I counted at least 25 and the general manager was the only white person in the crew. You mean to tell me you found a person of color for every position...