Massage Envy — Attraction in East Rutherford

If I could give zero stars, I would. My husband and I went to massage envy for a couples massage to kick off our anniversary celebration. I had a woman named Jennifer and my husband had a woman named Lidia. We signed up for a full body massage. Sadly we both ended up having a bad experience to kick off our celebration. Starting with Jennifer, first of all she talked too much throughout the beginning of the massage. My intent in going there was to relax, not to chit chat about my hair and how much I pay to get it done and how long it takes for me to get it done. I was annoyed from the beginning. Second, she never asked me the touch I wanted, gentle, firm, etc. she just started with firm and I had to ask her for a softer touch. We signed up for a full body massage and she never went past my lower back. When I got to the front desk I had to ask to be sure we signed up for the full body and she confirmed we did. Sadly I never got that. Jennifer focused on my upper body and the massage was terrible. She kept going back and forth between my neck and the right side of my upper back, occasionally moving to my left side and sometimes lower back. Interestingly enough, she asked if there was an area I’d like her to focus on. I said lower back. By the end of massage, she just rubbed her hands across my lower a couple times and that was it. No keen attention to it at all. Finally when everything was done, I’m getting dressed and she knocked on my door once to ask if I was ready and I said almost. Then less than a minute later she knocked again and said she needed to get in cause she had another client. After our massages we went to eat at Chili’s, in the same complex. While there I noticed by neck started hurting me. I thought nothing of it. Then after chilis we get in the car for an hour and a half ride to PA, and I realize the pain started getting worse. That’s when I realized it was because of Jennifer. That’s how terrible her massage was. As the day and evening went by my neck got worse and worse. My husband tried to massage it himself to relieve the pain and I couldn’t even have him touch it, it had hurt so bad. I got little sleep that night because every time I moved there was a sharp pain to my neck. So I started my actual anniversary day out with a stiff neck and a lack of sleep. Not the best conditions for a celebratory day. Now my husbands experience with Lidia, she never gave him a good enough massage. She kept telling him he was too stiff and needed to loosen up. At the end of the massage she actually lectured him about needing to meditate and be stress free when he comes back for his next massage. Overall, we left massage envy pissed. We were relieved that the woman at the front, didn’t catch her name, let us go without having to pay. That was generous and kind of her. But the service at this ME was terrible and I would never ever go back. It’s the next day and the experience still pisses me off when I think about it. My husband and I had been looking for some good massages for months and thought we would finally get it. What an absolute...

I don't even know where to start. I went for a massage a month or so ago and had a terrible experience. My massage therapist, Nasmia, was incredibly unprofessional. When I first went into the room she excused herself to "pee" because she hadn't gone all day. She proceeded to talk the ENTIRE massage. I am generally a very friendly person, but there is a time and a place for everything, and when I came in because I've been experiencing tension and stress headaches, I was expecting a relaxing experience and it was anything BUT that. She proceed to tell me how she's moved multiple locations (wonder why) and at her last location her coworker was fired for stealing her engagement ring and hiding it in her private areas (the language was more vulgar, but I'll keep it clean in this review, just use your imagination). She continued to tell me about her family history, her boyfriends family history, her past relationships, her landlord problems, and anything you can possible imagine. I felt like I should have gotten paid for the therapy session after. At the end of the massage she gave me her personal cell phone and told me I could come to her apartment for a massage and not book through massage envy anymore (don't worry, her boyfriend will give us privacy). I felt like she was grooming me, who knows what would have happened had I decided to call her. I walked out of the appointment and texted my friends telling them I felt like I was punked, that there was NO WAY that was real.

The next day, I contacted ME and expressed my frustrations and concerns with the experience. I didn't hear back for a month, so I contacted again saying that if they did not respond I would leave a negative review, they called me IMMEDIATELY on 1/19/2023. They told me that she was suspended, apologized profusely, asked me not to let this reflect on their service or location, and offered no other resolution. I did not ask for a refund or credit, although felt it would have been a kind gesture. On Monday 1/23/2023 and today, 1/24/2023 I received 2 text messages telling me MY MASSAGE THERAPIST NASIMA HAD OPENINGS AND TO BOOK NOW BECAUSE SHE FILLS UP FAST!! So not only do they not take customer complaints seriously, they have lost my business forever, I will recommend all friends and family to stay away, and they LIED TO ME just to appease me. Maybe if you're going to lie to your customers, remove them from your CRM or automated text messages so you don't get caught. I am an office manager and am responsible for 30 plus employees and if I ever received a complaint like this I would handle the situations very differently, but perhaps I care more about my business than a large franchise cares about...

I scheduled a massage at this location with the only therapist available for a late evening (9p) massage on Wed 9/13. I am a flight attendant and was in for just a short stay and in need of a massage. My therapist, David, claimed he is an instructor at a school that is currently closed due to low enrollment. If he is an instructor I am truly scared for the level of massage therapists being turned out by that school. I have been a massage therapist for the past 24yrs, yes in addition to being a flight attendant. I have never received a massage where the therapists elbow crossed over my vertebrae as many times as David's did. My 1hr massage (technically 50min) was only 45min max, and probably less. I wasn't brought back to the therapy room until 9:10and after talking with David and asking for my hands, feet neck and shoulder to be concentrated on received the most subpar massage ever. A total of 2min were spent on each lower leg & foot, with the foot receiving lotion and really no massage. I had to assist him in locating the HUGE knot I had in my Rhomboid/Infraspinatus. Time spent on my arms/hands was just as short as the time spent on my feet. I had asked for a manager to contact me when I left as the CSR was unable to offer a discount for my extreme unhappiness with my massage and she stated someone would contact me in the next 2 days. Well it's 2 days later and I haven't heard anything. Yesterday (9/14) I actually felt worse than I did before getting the massage and have bruising over my vertebrae. This is not my first massage, I know I can be sore from a massage. I should not have bruising over the bone area of my spine. Additionally, I emailed the location once I returned to my hotel giving a detailed review of the situation I experienced and still no response. I did state in my email I was waiting for a follow up call before posting my review but now that the 2 days have passed here you go. I did make a call to the location today (Fri 9/15) but of course the manager had already left for the day. When I inquired about a follow up call the CSR today stated there was no record of a note for anyone to contact me. How...