GameStop — Attraction in Edgewood

Jesse is the most unprofessional and rude assistant store leader I've ever dealt with!! I will never shop at gamestop again, and after over 20 years of dedicated shopping with this company I'm absolutely disgusted by the way that I was talk to and treated today. The Forbes Avenue location in Oakland by my house got shut down so now I've been having to travel out of my way to go to this location which every time I go there and buy a pre-owned Game I end up having to return it the next day because nobody is checking to make sure these discs arent severely damaged. All I wanted was a refund and for someone to to make good on the fact that I've been wasting my time and hard earned gas money going back and forth to return games that should have been checked before they ever left the store. I was polite to the first girl I dealt with and she even said later on ,after Jesse was arguing with me being totally rude saying that he didn't have to help me at all, that I was not rude to her at all. Of course I obviously was upset because I'm tired of wasting my time and gas to deal with a store that is not being handled properly all Jessie had to do was apologize and fix the problem instead he chose to insult me and argue with me for 15 minutes in the store getting loud with me refusing to give me any sort of customer service saying that he doesn't have to do anything for me at all last time I checked being an assistant manager your job is to make the customer happy and I am the farthest thing from happy right now. He should not have a job in customer service he is not equipped to deal with...

Update 5/2025: This place has gotten way worse. The skinny guy who works there is very off putting. High strung and doesn't know what he is talking about half the time. New guy with a beard comes off as arrogant and badgers you and upscales all the scam services as noted in my earlier review.

This location is ok. The problem with it is that its a small store with very little inventory. Your most likely not gonna find a game on release day here unless you preorder. The staff is usually pretty helpful. The manager is kind of abrasive though. I do have good luck finding harder to find amiibo here though.

A pro tip here or any GameStop for that matter. Do not get the extended warranty for new items. Gamestop changed the policy on the warranty last year. If you buy a new item here and it doesn't work or breaks. They will not replace it with another new item! They will replace it with a preowned one. The warranty is a scam and the last few times I have been to this location I have encountered angry customers who did not know this. You would be better off just contacting the original manufacturer since they offer a year warranty anyway.

Example: You buy a new Playstation 5 and you get it home and it breaks and then you try to return it. You will not get another new ps5 as a replacement. You will get a preowned console that could have been sitting there for months. Who knows how much it was used before it was...

Went into this store today... haven't been to a Gamestop in months and just moved to Swissvale recently. My 7 year old son, who has high functioning autism, was looking for eeveelution plushies. Unfortunately they didnt have any so he was walking around aimlessly looking for anything so as not to go home empty handed (the joys of parenting). The store manager and associate were so kind and nice to him, offering to answer all his questions and talking to him about old video games. I usually buy my games as downloads from the Playstation store but I had such a pleasant experience here with my son it has made me consider coming here for those titles I want hard copies of in the future. My son is why and misses a lot of social cues so it was really nice to go somewhere he could interact about a topic he likes and not feel...