Sky Zone Trampoline Park — Attraction in Edina

Pros:

• Kids (ages 7 and 5) had an absolute blast!
• The staff were all great! Very polite and helpful. Treat them with kindness & respect and they will do the same!
• They have secure lockers that you can assign your own PIN to so you can store your things without having to keep track of a key.
• Lots of activities for all ages and most of them were pretty fun!
• Pretty decent food and it’s made fresh when you order it! The pizza was the best option we tried. Other reviewers have said they weren’t allowed to bring in drinks but both kiddos brought in their water bottles without issue. One reviewer said their kid was thirsty and the cafe was closed so they couldn’t get a drink, but there are two drinking fountains by the bathrooms (right next to the cafe!), one with the ability to fill water bottles. This shouldn’t be an issue.
• Plus size friendly! I personally didn’t enjoy being on the trampolines, but there was no issue with me jumping on them, and I also saw other adults bigger than me enjoying them!

CONS:

• It’s a big place with a ton of people and there’s no way to track whether a kid is leaving with their adult. If you don’t have your eye on your kids, there is nothing to stop someone from getting out the door with them. Watch your kids!!
• The website said the Edina location had the zip line, but they don’t. One staff member said they are getting it “soon,” but it’s not there yet, and 7-year-old was super disappointed.
• The slide that’s supposed to send you flying… doesn’t. 7-year-old still enjoyed it, but almost every single person that went down the slide got stuck on the end and had to crawl off or just fell off the end onto their face. It didn’t seem to hurt anyone, but definitely didn’t do as advertised.
• If you’re a germaphobe, this place is a nightmare. I saw so many kids cough and sneeze on things. Kids were biting the foam in the foam pits…. We used so many hand cleansing wipes while we were there and they were so dirty 🤢
• Women’s bathroom was pretty messy, and the first stall did not lock.
• This isn’t Sky Zone’s fault, but be prepared to be terrorized by so many unsupervised kids. It was shocking me to how many adults were sitting at tables or on couches without a care as to where their kids were or what they were doing. This is a fun place to play WITH your kids! Try it! But also just keep an eye on them for their own safety and to make sure they aren’t getting into physical fights with other kids (witnessed one 6-year-old get into MULTIPLE fights with a bunch of different kids for no apparent reason - no adult in sight). 5-year-old twisted his ankle at one point, and if I had been sitting across the park and not paying attention, he could’ve been hurt more trying to get himself off of the trampoline. Don’t leave your kids to themselves here! (Want to note that mere seconds after I got to where he was - at the far back corner of the trampoline - two staff members arrived to make sure he was ok and ask if he needed ice or first aid. The staff really were great!)

Today, April 19th, 2023, I was told by this Manger Angie to take my Type 1 Diabetic daughter out to the car to treat a low. We had to treat the low with pop and fruit snacks. I was told that I could only treat her with the food they had for sale at the concession stand. She told me I needed to buy something from SkyZone to treat my daughter’s medical condition. I proceeded to fix my daughter’s glucose and told Angie to get a different manger. She told me again to take my daughter outside to my car to treat her low glucose.

10 or so minutes later the other manager comes out. I told the manager that I wasn’t going to continue to discuss this with Angie. They both laughed and mocked me. Angie walked away. Grace the other manager said she would have been fine with the pop to treat my daughter’s glucose but she is not ok with food to treat her glucose. Again…. This isn’t about what you feel or what you are ok with. This is about my daughter’s life! She said she was going to ask me to leave because I wasn’t following directions. She said she was going to call the police because I didn’t follow directions. I told her to go ahead. My daughter is protected by ADA. I asked her to write it down for me. I was mocked and told no.

I went and sat back down to watch my children. Angie and Grace proceeded to tell the other guests that they are sorry that my I am there. They continued to talk to staff. I asked staff their names and they said don’t give it to her. Which they did but they became even more vulgar with me.

I am shocked that SkyZone would allow these two ladies to work at this corporation. Here is another incident with Angie. Clearly she needs professional development.

Telling my Type 1 Diabetic to go outside to the car to treat a low is unacceptable. The treatment we received tonight is something no parent should ever go through.

I am devoted to change this for Type 1 at SkyZone. A family might be at risk for this same treatment and their child’s life could be at risk. American Diabetes Association – DiabetesPro American Diabetes Association - Minnesota American Diabetes Association The ADA (Americans With Disabilities Act Of 1990)

Horrible experience and horrible customer service on top of it. We purchased the mega vip package for my daughter’s birthday. (It costs over 450 with tax) and when we get there, ON TIME. (12) I was told we wouldn’t have a party room until 2 hours AFTER children have jumped. Personally I feel it’s ridiculous pay 450 for a three hour party to only have a room for an hour. But it was stated online. my issue was that we did not get the room at the time we made the reservation. With common sense I would ASSUME, you’d get the hour of party room when you book. (so just beware you’ll have to jump BEFORE the room time) regardless I would be able to just let it go, except they never once stated we wouldn’t have the room until after jumping so we had food delivered and had to eat it in the common area, and if that wasn’t bad enough we had a MANAGER come up to us and tell us we could not have outside food (even though it’s included with the VIP package.) luckily I was not there when he had come up to the table but my mother was and she was very upset since she again had called before hand and we were never told we wouldn’t have the room at the time booked and to make it worse we had a child with special needs in our party having a meltdown down and my mother had told the manager that we were frustrated we did not have a room and the MANAGER responded “and is that our fault?” He had no regard to our feelings what so ever. (Btw is it was their fault, they should have explained the party schedule better, otherwise I would have not gotten the mega, I would have just gotten the cheap birthday package and called it a day.) so please be aware before making a birthday party with them!!! It’s truly not worth the money or hassle. (Or customer service)