Caribou Coffee — Restaurant in Edina

Get your Breakfast and coffee at #BurgerKing next door.

Ugh. My flight was cancelled last night. Got stuck here in Minneapolis stayed at the Doubletree (nice) . noon flight today and went out in search of food, on foot, as I can't fit a car in my purse! Saw Einstein's Bagels and was excited to get my now EX favorite coffee. I walk in and there were 5 people working in the back. I was met at the counter and was told iI could not place an order inside. Only pick up. I explained it was traveling and didn't have a car and dont have the app, didnt want to down load the app. because I'm traveling and it sucks up battery power and my roaming was maxed out!

so they sent me to stand in line with the cars at the drive through! I said I'm already in here in the lobby. Can't you just take my order instead of making me stand in the very busy drive through line litterally putting me in harms way... No budging. Out I went. I plucked myself in line sandwiched between cars cursing under my breath And decided this is %#@! CRAZY!

Walked to Burger King . lobby open, and had a Very good cup of coffee and a super yummy Ham and cheese Croissant.

All or Nothing thinking Caribou/ Einsteins. I will remember. Bad bad taste in my mouth that #Burgerking helped wash away! Thank you #BurgerKing ! You saved this very...

I come to this location about 2-3 times a week. Rarely am I greeted with a smile. I think that's partially do to the fact that there are always new people working as well as them being swamped.

Just this morning I went through the drive through and about 4 hours later I realized I never got my credit card back. When I called I was told that I definitely left my card there, but they can't find it and they'll call me if they do. That wasn't a good response so I drove to the store. I talked to the manager, who may be one of the only people that ever smiles when I do come in, and he was very apologetic and told me that he thinks the person working the drive thru gave my card to a different card.

I need to take partial responsibility. I shouldn't have driven away without asking about my card so part of this is on me, but the only response I got was, "You're right. You left your card. I'm sorry but we think we gave it away. We'll try to improve our service..."

I don't want to go to Starbucks across the street because I like the coffee and the perks better here, but I'm not running into the same issues when I do go to Starbucks. Definitely agitated and dissapointed by the response to...

I know it's hard to get young staff members to care but it's the little extras that make or break a customer experience. I ordered a coffee and an oatmeal- cost $9 in change, $10 something with a tip, which I later regretted leaving. When they brought my oatmeal, it was very watery, literally had 3 blueberries and a tiny amount of almonds sprinkled on top. I asked the staff to add a little more topping to make it a little more edible. So, they added another scoop of plain oats, just plopped it on top and didn't even stir it in! I mentioned that I had meant for them to just add a little more of the toppings, not plain oats. I was then told "Oh we can only put a teaspoon of the toppings on and we are out of blueberries. Do you want some more almonds?" I said "sure" and made a mental note to not ever bother with ordering oatmeal from here again. Needless to say, it wasn't the best oatmeal or customer service experience I ever had and it could have easily been solved with a genuine smile and a couple more blueberries. I guess that's a tall...