Planet Fitness — Attraction in Elizabeth

If I could possibly give zero stars, I would. I walked into the Elizabeth, New Jersey location because I wanted to join a gym on recommendation of my physical therapist. It’s Monday about noon time and it is extremely crowded which is not really a bother for me . What bothered me was, I walked up to the counter. There’s at least six or seven employees behind the counter just chitchatting. The young man that I spoke to, didn’t seem to understand what I was saying and I made clear that I was looking for a membership and I was referred to a gym by my physical therapist. So right away he just pulls out a piece of paper that shows the membership fee. And of course he proceeds to offer the black card which is 29.99 a month. Then tells me that I can use the membership anywhere around the world. And I said really? Anywhere around the world? What’s your locations?? He pulls up a piece of paper from under the desk, and shows me locations in the United States, such as Florida. Apparently the young man loves Florida and just kept saying you can go to Florida. He said it several times. I said - I don’t wanna go to Florida. You told me you’re all over the world. Where are you France, Spain, England, where are you? He again said- in Florida. I said well that’s not gonna help me. I’m never gonna go to Florida , Florida is not my thing. I just felt like he wasn’t paying attention to the questions I was asking. He didn’t really care whether I was there or not, and then he proceeded to talk to an employee next to him. So I said to them , well would you like to continue your conversation or would you like to help me?? To which the young lady looked at me and gave me a smirk as if to say, are you kidding? And so they were not very helpful and because of their attitude and the way that they work , I have a feeling they don’t really take care of the place and I’m concerned about cleanliness. I don’t think they clean the machine machines. I don’t think they do anything except stand behind the counter and talk. This was NOT a good experience. I called corporate headquarters and spoke to customer service and put in a complaint to which there is a case number. I’m really annoyed that as a potential new customer, they could care less whether I was there or not. They did not try to show me around the gym. They did not try to explain to me what they offer is far as the membership. They did not try to ask me why I was here if I was working on anything in particular, if I had any kind of limitations. They just didn’t care. So because of their attitude and the way that I was treated here, I won’t come here again and I can’t recommend them. And if I can add that all of the people behind the counter should be in better shape. If you’re working at a fitness gym, you should not be overweight and flabby. If the employees are not fit, why would I want to join there? I just feel that they should be in top shape working in a fitness club. But apparently if they’re standing behind the counter all day they’re not exercising, so….. As I said, I don’t recommend them. If you really wanna join planet fitness, join in a different location because the Elizabeth New Jersey...

Today I came in the gym, after completing 1 set I stopped to turn on some music in my ear pods. While searching through my phone to find a good playlist 1 of the employees walked over and asked, "How many more sets you got?" I responded with, "Not sure, I just got here." The employee then asked, "Well, why are you on your phone." At this point I'm wondering if there is nothing else that this employee can be doing other than harassing me? I advised him that I'm allowed to be on my phone, and now that I've answered his question and he could leave me alone. He then towered over me in an aggressive manner stating, "I work here, and I can ask you what I want!" At this point I stand and advise him to just leave me alone. The manager then comes over and says that I will have to come to the front. Once at the front, she says that I can no longer work out at this location. After I attempted to explain what happened she stated that I should leave or she would call the cops. Once the cops arrived, the manager lied and stated that this isn't the 1st time that this has happened with me, which was a LIE because I had only recently started my membership with Planet Fitness and even more recently started coming to this location. After I spoke with the cops other members came to me stating that this particular employee always harasses African Americans at this location and that they only come to this location temporarily because the Linden location is currently under renovation. I'm appalled at this interaction and the way of which it was handled. There is no regard for the customer and no accountability...

Showed up to the gym and was randomly met with a sign on the door that the gym is closed for a few weeks. I’m moving back to my hometown and requested a transfer to my old club and customer service informed me that the Elizabeth team is unreachable. It’s been 2 weeks of following up and calling (and being unable to workout at my home gym) and I finally spoke to “Tom” from customer service yesterday & his “leadership” manager who said he’ll put in a “force transfer” since the Elizabeth upper management is unreachable during these unforeseen circumstances, yet the transfer still hasn’t happened. I was told they are outsourced and cannot help and can only escalate and re-escalate tickets, until someone from Elizabeth or upper management actually does their job and transfers my account. It is ridiculous that PF cannot be reached directly and that customers need to go through an outsourced liaison. You guys didn't hesitate to take the annual fee out of my account this morning, yet I’ve been calling non stop for 2 weeks about a simple transfer that I cannot do myself online and have no access to a gym. My husband's account was transferred the same day he called, and yet here I am with the same account and no one is getting back to me. I’m an actively paying member (for YEARS) who has never missed a payment, so someone needs to transfer my membership, otherwise I’m quitting. The quicker I can be done with this specific location, the better.

UPDATE: I just emailed your email address below, as requested....