Hilton Garden Inn Sacramento Elk Grove — Attraction in Elk Grove

Where there's smoke, there's also a chance of finding a flea-jumping at this Hilton franchise hotel. On a sunny Tuesday, my family and I journeyed from Southern California, only to be greeted by a two-star experience, which in all honesty, should've been a zero. The two golden stars, reluctantly given, are for the hustling staff and decidedly not for the phantom management.

Hilton has always been synonymous with 'great' until this particular Tuesday. My grievances aren't mere footnotes; they speak to the health and safety of my family, making this establishment a hard pass for recommendations.

Let's begin with the easy-to-solve snafu. Our front desk liaison, who had a blatant disregard for guest acknowledgement, was fully absorbed in a sports match, leaving me to twiddle my thumbs at the check-in counter. Finally spotting me, he yelled, "Is there something I can help you with?" Oh, just check-in, perhaps? The incident highlighted an imperative need for customer service training. But wait, our front desk protagonist features heavily in this smoky tale.

Post the slightly uncomfortable check-in and dinner, the fire alarm blared. Oddly, our protagonist from earlier appeared unperturbed, engrossed in his cell phone while the rest of the staff huddled in confusion. Concerned for my dog's safety who was still in the room and confused by their nonchalance, I approached them only to be informed they were “trying to figure it out". When I inquired about the fire panel, I was met with blank stares and an absent manager. Not exactly reassuring.

As the alarm rang out unanswered and the elusive fire trucks never materialized, my faith in the staff plummeted. Eventually, we were told there was no fire but curiously, no one seemed capable of silencing the alarm. It begged the question, was our hero of the day simply unwilling to bother the fire department?

Along with the other distressed guests, I stepped outside, leaving a call to the hotel's problem resolution number. My concerns about the absent MOD, the non-operational alarm, and the lack of communication were noted. A promise to connect me to the General Manager within three days was made. I’m still awaiting that call.

The next morning, I found myself questioning if the same lack of training extended to the hotel's cleaning protocols. A cursory room inspection confirmed my suspicions - dust clung stubbornly to almost all fixture surfaces and even the invisible residents, the fleas, made an appearance. With no masks offered to combat the dust, and my non-refundable pet fee seemingly not covering flea control, I couldn’t help but ponder - were the fleas as old as the dust?

So, remember, where there's smoke...there might be a dusty, flea-infested room waiting for you...

My wife and I are from out of state and she is handicapped (in a wheel chair, cant' walk and is 90 percent blind). So our needs are special. We had been staying at the Hampton Inn for a 3 days and got so so service. We were promised a two day extension to 5 days and then later that day were told we only had one day. It was hours of trying to find another hotel.

So we left and found a Hilton in Roseville that had one night we could stay. At this hotel we were told we had a handicap room at the end of the hall and could enter the door right next to the room. I drive around an park and there is a 14 inch curb to the side walk with NO HANDICAP ACCESS unless we take the wheel chair back to the main entrance and enter the building or take the side walk from there. So we entered the main entrance, my wife was upset and told the clerk that there was no access right next to our room, the clerk said she didn't know that. They started to argue and the clerk was very rude yelling at my wife and said you can leave and I'm cancelling your reservation right now instead of being polite. The clerk refused to give an apology. This was the only room I had found in 6 hours of searching with in a 60 mile radius. So I told them both to be quiet we would keep the room.

The next day we searched all day calling around and could find nothing. We drove back to Elk Grove to try and find a hotel near Laguna and highway 99. The second hotel was the Hilton Garden Inn, I went inside and the gentlemen at the desk whose name was Patrick said all the rooms were booked for the weekend, this is what we had run into at all the other hotels. Patrick suggested we try in Lodi, I laughed and told Patrick we had been trying all day in a 60 mile radius and had found nothing. I thanked him and as I was walking away he said wait and minute and let me see what I can do. He must have seen my frustration. He did a some checking and said he had a room that is kept as a spare incase a guest in the hotel had a problem with there room. He said he wasn't supposed to do this but could give us a room for one night and it was a handicap room! We had a great stay and got some rest. Thank...

The Hilton Garden Inn in Elk Grove is overall a nice hotel with a convenient location. It’s close to restaurants, stores, gas stations, and pretty much anything else you might need, which makes it a great spot for travelers. When we arrived, we went straight to our room using the digital key. While this feature is convenient, I did notice that the front desk staff did not acknowledge me or my daughter upon arrival. The employee seemed occupied in a personal conversation with another guest and never offered a simple greeting, which felt disappointing. The lobby itself is pleasant, with candles, a TV, seating, and a small business area with a desk. I had booked a suite, which was spacious and comfortable, but the carpets and furniture were somewhat outdated. I also noticed there were no USB ports in the room, something that’s pretty standard even in budget hotels these days. The bathroom included a blow dryer, though that felt more like an afterthought rather than a modern amenity. The pool area was empty during our visit, which was nice, but it could have been maintained better. There were cups and towels left out, and no staff seemed to check in to tidy the space. Music was playing outside, but it was so low that I ended up using my own. The hotel advertised room service, but I couldn’t find a menu in the room, and the QR code provided little useful information. I also saw there was supposed to be an on-site restaurant, but it didn’t appear open on Sunday, which wasn’t clearly communicated online. It would be helpful if that detail were included on the website or booking pages. Overall, our stay was fine. The suite was comfortable, and the bed was great, we both slept well. However, the outdated room features, lack of clear service options, and minimal staff interaction made the experience feel less like the level of hospitality you would expect...