Goodwill Retail Store and Donation Center — Attraction in Escondido

It only takes one bad interaction to ruin the reputation of a place of business. Unfortunately for this location, it's a series of sub-par interactions and one colossal failure that leads to this rating.

I've been coming to this Goodwill for about 5 years and the service is always mediocre at best, largely due to an epidemic of bad attitudes that are clearly reflective of a poor working environment. My previous rating would have been 2.5 stars. I do NOT blame the cashiers; I blame management.

Which brings me to today, 9 Sep 18, when I came to the store as I have almost weekly to seek out fun deals to supply my classroom or my latest DIY. I misplaced my phone and asked an upstairs cashier for help; she directed me to the manager. I asked him "May I use your phone to dial mine? I lost it somewhere in the store" to which he responded "No".

No explanation, just a quick and sharp "NO". Of course, I protested-- "But my phone is lost somewhere...it's in your store..." as I made eye contact with a sympathetic gal in the line. He snaps "I know. But NO." Thankfully, the aforementioned customer offered her phone to me and dialed it up, continuing to do so after leaving until I found it. happy dance

Seeing how harsh and unsympathetic the manager was answers all my questions about why the employees always seem so gloomy here. I promptly left without my usual purchases and will not be returning while that man is still manager. I'll be heading a few blocks away to Salvation Army where all the employees chat with you, sing along to the music, and are generally well dispositioned.

Edit: Owner requests message regarding which location I'm talking about. I'm talking about the location I wrote the review for-- the W Washington Location...

I enjoy thrift shopping alot lol, and I have been to plenty of Thrift stores and by far, I mean by far this particular Goodwill is the cleanest, most organized by color and size and style!!! And the staff even the security guard are so polite. Teresa and Sylvia do an amazing job on the displays, organizing merchandise, cleaning the areas that need some tidying up and they always,always say "hello". They are so sweet!! Also the cashier's Alyssa, and the Gothic girl are so attentive in making sure I had a great experience will shopping at their store.

I enjoy this place so much, that me and my daughter go once a week!!!

Micky and his crew he is running are the best and when you have a team like that, you always feel welcome to search for treasures. And they boy do they have amazing, good quality items and the prices are reasonable. I leave with plenty of bags in hand it never fails lol I recommend this place to my friends and family all the time! Come and see for yourself😊

Also, Did I mention they greet us by first names...

I have been shopping at the Goodwill in Escondido since 2009. Well today I had a terrible experience full of spite and very unprofessional. It was so bad I feel I need to share it. I was shopping and came across a box of Yugioh cards with no price. So I asked a worker if she could get me a price. She went in the back and came out 2 minutes later telling me to wait and they would bring the item out to me. Long story short... They had me waiting standing there over 18 minutes. During this time at the 10 minute mark I asked what was taking so long and looked into the back and the box was just sitting there. I felt they were purposefully wasting my time and playing games with me. Especially when they finally came out withe the price marked at $39.99 for an item that should have been $10 dollars at the most for some beat up Yugioh cards. I can tell this item was priced this way due to spite. Do...