Get Air Trampoline Park — Attraction in Eugene

The owner/manager was particularly nasty to my two small children and me the other day, and based on that alone we won’t be back. We have been regulars to toddler time for a couple years now and come once every week or two. I understand there would be a transition coming up based on my oldest daughter. The requirements states under 46 inches are little jumpers and over 46 inches are big jumpers (I’m assuming shoes off socks on because that is the dress requirement for entering the jumping area). Being that we come often and also being aware that my oldest is gaining height, I measure her frequently and had measured her the last time we were there a couple of weeks ago. She was 45 inches, so would be turned away from big jumpers. A couple of days ago I brought my girls to jump. Upon arrival, there was one other family in the facility and no one in line. So I stood and waited for him to acknowledge us. When that didn’t happen, I walked up to the counter to do what I normally do and gave him our last name and all of our first names. His response was to point his finger at my oldest and say “She can’t jump.” I was confused and told him “She’s under 46 inches.” Very clearly annoyed, he hurried around from behind the counter and started barking at her to put her back up against the measuring cutout taped to the counter. She was visibly panicked because this isn’t something that’s ever been asked of her there and he wasn’t exactly being gentle with his sudden demands. She rushed over and tried to do what he said. He gave it all of two seconds of her not even being measured steadily (as she was looking over at me and up at him) before he said “Nope she can’t jump.” Then walked away from us and acted like we were non-existent. I was stunned. As I gathered my girls to leave, my oldest started crying because she felt like she did something wrong. I explained that I’m sure he was just wanting to make sure it was safe for everyone there and my oldest asked why we were able to come last time (two weeks ago) but not this time. I didn’t have an answer for her other than “maybe he was having a hard day.” The thing is, I would have totally understood if this WAS a safety concern had that been the explanation, but this was clearly just a case of a grown man taking his bad day out on two little girls. And the lack of explanation left me with no idea what to do or if I can even take both of my daughters at any specifics times together because I certainly can’t take them separately. After getting back into the car pretty much as soon as we got out, my youngest also started sobbing, pleading with me to take her back in so she could jump. They were both devastated and I think that had more to do with the garbage treatment than the lack of activity itself. I feel this was a situation where a little compassion could have gone a long way. He’s seen us plenty of times there and said hi plenty of times. A simple “Wow- you grew since last time. So you graduated to the big jumpers.” would have been enough of a hint for me to understand the situation and take over on the conversation so as their parent I could break it to them gently (jumping is a big, fun deal to them and the drive is a bit of a haul from our house). So I’ll be looking for other trampoline parks with adults who don’t exhibit atrocious behavior towards little kids. Driving over twenty minutes across town just to drive right back is bad enough already. But emotionally immature people are just not worth the contact. And as of late, the other employees have been walking around scowling, while yelling at children so I was already wary about continuing to come. But this sealed the deal and we’ll definitely be taking our weekly...

Update: Curtis got a hold of me just now, and MAN, this guy seems pretty dedicated to making improvements. He did not call with any sort of accusatory tone or defensiveness and genuinely seemed interested in what was going on that day and how to improve the environment. It seems as though he's taken over recently and is gradually making improvements. New foam, better lighting, sanitation procedures, etc. Even going so far as to take a special interest in better serving neurodivergent populations. Genuinely impressed with the call and looking forward to seeing these improvements. Thanks for the call Curtis, it was genuinely a pleasure.

This place is pretty unpleasant. No visible or perceivable ventilation, which creates an overwhelming smell of something like unwashed bodies mixed with sweaty socks, probably because that's the primary state of existence of many patrons. The lights are also really harsh. Just direct UV bulbs with no covering.

They also seem very understaffed. There were two people working when we went. I have no desire to get any employees in trouble, because it really seemed like they were doing their best, but it was evident on multiple occasions that these people were stressed and unable to monitor events or complete their duties efficiently through no fault of their own.

I definitely won't be taking the kids back here. The impending concern of maladaptive behaviors from unsupervised kids, IDD and neurotical alike, combined with the general state of disrepair of the facility and the smell is more than enough to keep me away.

This seems like a management issue. The employees were friendly and worked hard, but the space in which they worked could use a massive overhaul with proper ventilation and air conditioning, repairs to play equipment, and a higher staff to...

We went in there at 11:30 am this morning (Friday) and they had a group of kids that were leaving when we arrived. A 4 year old girl showed up and my three year old now had another kid around his age to play with. We were debating on staying or coming back when kids were there but we are glad we stayed. We had the whole place almost completely to ourselves! It was our family of four- my husband, myself, one year old daughter and three year old son; and a mother and her 4 year old daughter. It cost $7.99 for my son to jump for an hour and they require grip socks which are $3 a pair. Our one year old was free admission but $3 for her socks. She didn’t want anything to do with the trampolines so I’m not sure why we got them! Lol. We started off with just watching our son play but my husband started challenging me to the ninja obstacle courses and things so we decided to pay the extra money for us to join in! We paid around $35 for the whole family to get socks and get air! It was nice they offer Veteran discount which saved us some money. It was well worth it! We work so much and don’t let loose as much as we should . . . And we don’t exercise enough either! 😂 Our old bodies aren’t used to climbing ropes, jumping up to slam dunk basketballs, jumping around for an hour, climbing nets or jumping into big pits filled with soft blocks! We jumped around and had a great time playing with our toddler and acting like kids all over again! It was a great workout! We also get to take home some souvenirs (cool socks) and can save $12 if we bring our socks with...