Custom Audio — Local services in Eugene

I hate to give a two star review, but it is well deserved in this scenario. I have a 2014 Subaru BRZ (stock head unit). Was referred to Custom Audio by a friend as the best place in town to go to for car audio. I had them install a JBL 10" sub and amp, bass knob, high-low pass converter, backup camera, and four strips of LED's for interior lighting (plus a button to turn them on and off). First off, I didn't get a call when the install was finished. When I called (five hours in) they said it had already been finished for a while. When I got the car back the sound was terrible. The subwoofer was reproducing completely distorted bass, and when you paused a song the bass would continue to play for around 5-10 seconds. I also noticed that one of the strips of lighting wasn't secured like the other three strips. Plus the button to turn the LED's on and off wasn't installed. I asked them to retune the system because of the huge distorted bass sounds as well as install the button for the LED's. A few days later I have the car back in the shop. About an hour and a half in, I get a call saying that the bass knob I have is the problem with the distortion as the knob I have doesn't turn the volume level of the bass up and down, but rather just changes the frequency. They say I can buy and have them install their own bass bass knob and that will fix the problem. I agree (pay an additional $80) and they say to come pick it up in about an hour. I pick up the car (the car is backed into a parking spot up front) and the one LED strip is fixed and secured, the button to turn the LED's on and off is installed and looks great, but the bass is turned up so high that if I put the bass knob past halfway it would've blown the sub at 50% volume. Plus the sub wouldn't hit all of the notes in a song. It would hit certain frequencies incredibly loud and then other frequencies the sub wouldn't hit at all. I just said whatever, paid for the install, and left the shop (I didn't have to reverse to leave the shop). About 20 minutes later I go to put my car in reverse and the backup camera screen doesn't pop up. Somehow during their retuning and other things they were doing they managed to disconnect the backup camera that they had installed previously. I go back for a third time to tell them this, and they say they'll fix it. I also mention the bass only hitting certain frequencies, and they say they'll look at that for a third time. I come back after a few hours and the backup camera is now working again. The bass however is nonexistent. They turned it down so far that there just wasn't any bass. The employee I had been working with said that either the head unit I have (the stock '14 Subaru BRZ head unit) cannot interpret some of the bass frequencies and therefore can't send certain signals to the sub, or that I need a universal converter instead of a high to low pass converter. Long story short, I either have to purchase a universal converter (at least a $100 install) or get a new head unit that will interpret all frequencies/signals (at least a $300 install). I've already spent near $400 in installation fees, so I just leave and leave it at that. Two weeks later I go into Brad's CarTunes and tell them this whole story, and they say they'll take a look at the car for $40 (the shop minimum). 30 minutes later I get the car back and the bass sounds amazing. I don't know why I had a bad experience with Custom Audio (I looked at all the 5 star reviews Custom Audio had before choosing where to have my equipment installed). The people at Custom are very nice and knowledgeable people, but I can't give anything more than a 2 star review as they didn't give me what I payed for. Brad's fixed it in under 30 minutes, while Custom took a combined 12 hours to try and figure out what was wrong with the bass and couldn't...

Custom Audio Delivers,... Again.

The team @ Custom Audio on W. 11th know what they are doing. I asked for a very specific thing. Jeremy walked me through the system. He is knowledgeable and considered a previous installation to choose some of the components. I had questions. He has answers. I was unnecessarily critical, even paranoid. I needed a lot of reassurance. They were patient and polite throughout.

I chose Custom Audio 2 years ago to fix a horrible install from a competitor. They pulled the low end gear and replaced it with reference sound. Amazing.

I brought my new Nissan Rogue SV to Custom Audio for a loud and clean sound system. I questioned every detail. They used top of the line reference equipment. At volume it sounds AMAZING. The other day I was driving home from work (it's an hour commute) and the sound was transformational.

Even now, again after many questions, Dean & Jeremy have offered to make time in the schedule to help me fine tune the system exactly to my liking.

I recommend these guys if you want audiophile sound at volume. I am a musician (not a sound guy) and I want great sound that can be cranked up. I'm really impressed with how they designed the sound stage such that there is clear direct listen-ability anywhere in the vehicle.

Every bit of the process was clean, professional, efficient, personal, reasonable, polite and steadfast. The team @ Custom Audio stand behind their work. Unbelievable Sound Quality w/great components. Jeremy installed a Kenwood Sub for a Dynamic Bass. It's smooth like butter.

Sultans of Swing sounds fantastic. Lamb Lies Down on Broadway was so emotional I felt like I was Dash tripping the streets of New York. Phil Collins is one of my favorite drummers and I can hear even the quietest fastest syncopation crystal clear. When I got home I sat in my driveway to finish the album.

Custom Audio delivers,......

If I could give negative stars, I would. I was quoted $125 for a standard install, just the deck. When I got there, I asked what it would cost to have a line from the back of the stereo ran out so I could install my own amp. I was told $225. Wow, $100 more to have a wire ran out? I said ok and when I went to get my car, guy had taken it upon himself to install the line all the way to my trunk. I thought, well that’s worth the extra $100. It wasn’t an extra $100. He wanted $225 on top of the $125, yes $375 plus the cost of the wires. Over $400 to install my deck, I’ll add I had to have the converter piece installed with (cause the stock stereo was so big) but I provided that. I could hear a whine in my speakers when I would accelerate plus when I’d start my car, there was a pop that wasn’t bad at first, but got horribly loud with time. That whine with acceleration, my stereo had to be loud or not on to avoid hearing it. Over $400 and I installed the speakers/amp. I called about 3 weeks after and spoke with the same guy, anonymously and was quoted $150 for the same exact thing. Totally ripped off and probably could’ve done a...