Earthbound Recycling — Attraction in Eureka

Apparently I'm going to have a difference of opinion.

Earthbound Recycling has been on my radar for months. I live in Central Missouri and have been unable to make it during Earthbound's hours until today though.

My husband and I were pleasantly surprised with the difference this company makes daily and annually. It exceeded our understanding and expectations. We were also very pleased with the employee that met us upon our arrival. I wish I would have gotten his name. He was very helpful!

That's where our good review ends though.

We were standing in line ready to check out. We had picked up a few cans of free paint and were purchasing stir sticks and paint brushes. The customer in front of us had a small balance ($3.28) she paid with $20.30. Long story short, the employee (Craig) tried to give her change for just the $20.00 instead of the $20.30. He seriously struggled to realize that he had to give her $17.02. He fumbled with the desktop calculator a few times each time getting the change wrong yet again. That alone wouldn't have upset me as, unfortunately, most people aren't taught how to count change anymore. But, and this is a big but, he started getting rude with her because she was telling him how much the change should be. I said something and he got nasty with me and then advised that she's a regular customer. Basically he said he could catch attitude with her because she's used to him and vice versa. I said it was a bad representation for the company since we were first time customers. At this point he told us to leave and basically walked us out telling us how wrong we were to stand up for her. (I echoed the $17.02 and suggested he figure the total again.) Voices were raised and the owner, Bob, came out to see what was going on. The wonderful employee, again I wish I had his name, apologized to us several times. Bob, unfortunately, didn't seem that concerned with Craig's behavior however. He did say he would address it so it could be a misreading on my part but he really did not seem upset that Craig had given such bad customer service.

It seems like a great company with great intentions but I will never hand money over to Craig and since it seems he's the only option, we won't be returning. (Not that it matters since we're out here once every three months but we were trying to support a good cause and a small local business.)

I'm so glad the rest of you are happy with Earthbound Recycling. I hope you never have to encounter the customer service we witnessed and became...

I have used their services as I believe in what they are doing to help the planet but that has come to an end. My daughter went there for an interview and was told she did not look normal enough. Please explain to me what does normal look like and who is this man to judge my daughter. As you guessed my daughter has tattoos and piercings but she showed up for the interview in dress slacks and a blouse. She is currently employed as an assistant manager, which is the position she was being interviewed for at Earthbound. The interviewer told her she looked trashy and that it is acceptable for a man to have tattoos on their arms but not a woman. I call this discrimination against woman and those who have tattoos.

The man never even interviewed her, so he judged her based on only her appearance and not her abilities. The adage to not judge a book by its cover still applies today. The man was rude, hurtful and judgemental. He should not be in a position to work...

This business is helping to really reduce landfill waste and they take almost anything (some restrictions apply o f course). You’re not gonna make a lot of money, but you’re also not gonna pay to haul your stuff away. They have always treated me right and I have taken things there many times. I have not found a business like it that takes so much stuff and finds a way to have it reused. I’m really happy they are in our community. They also sell some things, so possibly a good source for odd steel or...