Gadgetworks Repair Center — Attraction in Evanston Township

I have used Gadgetworks for all my computers for 4 years. They are amazing. They are quick, knowledgeable and affordable. They always explain what the problem is and empower the customer. The Apple store made me wait days for a repair they priced at $500. Gadgetworks did it in one day for less than $100. Gadgetworks is highly customer oriented. Don’t go anywhere else.

I continue to use this excellent shop for all my macintosh problems. They are fair, quick and full of integrity. They will explain what they do to educate the customer. They know both electronics and computers which is great because sometimes it is not an ap problem. For years I used the licensed Mac people including the genius bars but never agains since I found this great shop. They go WAY beyond the call of duty with their customers and never profiteer I highly recommend this shop! They are extremely customer oriented--whether on the phone when you ask questions or when you come in the store. They are GREAT with Macintoshes and actually better, in my experience, than the licensed Macintosh repair shops. The reason I say better is because they are quicker, less expensive and seem to have a "can do" attitude that the actual Macintosh shops sometimes lack. I recently ordered a repair and expected to wait a week. Instead I waited two hours! For no charge at all, they also gave me tutorial help. They are great! If you are in Evanston or near Evanston don't go...

On the surface, great experience with this business. But in retrospect, I got burned. While visiting from out of town, I brought my iPhone 6 to gadgetworks to have the cracked screen replaced. Work was done quickly and for the standard price of $100+. It wasn't until I returned home and happened to view my new screen through polarized lenses that I discovered that the screen they installed rendered my display 100% BLACK when held in portrait position (i.e. the way you almost always hold your phone). I'm very aware that polarized glasses always cause displays to render a bit oddly; but this is not what I'm talking about. My display is literally BLACK! What a bummer. For the record, I had the same screen repaired at Batteries Plus 2 months earlier and the screen rendered perfectly through polarized lenses, just like the Apple factory-installed screen (so yes, I highly recommend batteries plus for screen repair). So, sorry gadgetworks guys: I hate to write a bad review, but your sourcing of sub-par aftermarket parts needs to be displayed prominently so that unwitting customers can know that, despite your good service, you are maximizing your profits by selling your customers short on the quality aftermarket parts they expect.

For me, it's now back to a batteries plus outlet in Florida to pay another $100 to have them remove the cheap screen installed by...

I took my laptop in because the track pad wasn’t working. They told me that they would call me the next day to give me an estimate of when the laptop would be fixed and when I can pick it up. Not only did they fail to call, when I called they told me that their technician wasn’t available to fully diagnose the problem and that he would not be available until Friday (I sent the laptop in on Monday). I leave the country Thursday and I need my laptop for work when I travel. So I asked if I can come pick the laptop up so that I can send it to another repair store, they told me that if I came to pick it up, they would charge me a $25 diagnostics fee...$25 FOR WHAT!! I ALREADY KNEW WHAT WAS WRONG WITH MY LAPTOP AND I ASKED YOU TO FIX IT. NOW YOU’RE TELLING ME THAT YOU CANT FIX MY LAPTOP AND I HAVE TO PAY TO PICK IT BACK UP. I guess I didn’t know that my laptop was being held hostage. ABSOLUTELY RIDICULOUS!!!!

Update: After speaking to the Gadgetworks stir in Glenview and having that technician take a look at my computer, he was nice enough to give me repair estimates and wave the $25 fee if I decided not to get my computer repairs with them. I picked up my laptop no charge...