Virag Jewelers Ltd. — Attraction in Evanston Township

Terrible experience with this place. The first time I came in about a month ago with a vintage 60's gold watch needing a few minor things repaired. Virag gave me a quote of $315 to fix the issues. I said that was way more than I expected and took the watch elsewhere for a second opinion. That other place was Franko's Jewelry repair in Downtown at he expertly fixed the watch for $75. Quite a difference.

Since Virag is local to me I thought to give them another chance. This time bringing in a very rare and valuable HEUER dive watch to have a simple job of the seconds hand replaced. Long story short I got the watch back with a damaged dial. The edges were sheared off during installation of the movement back into the case and the shards of the dial that were chipped off remained floating in front of the case clearly visible through the crystal. Even with the clear evidence that the dial was neglectfully reinstalled, the workers there both denied any accountability for the damages. Instead I was told it was water damaged and this was the reason the dial's edges were damaged even though 1) the watch is a dive watch, it's waterproof! and 2) there was bright metal showing in the area that the watch's edge was damaged indicating there was metal to metal contact against the dial and case during installation. No apology was given and I was only shrugged off condescendingly as if I was imagining what had happened and told to just get a new dial. Kind of hard to do for a 40 yr old vintage watch! What's even more, the replaced seconds hand hits the minutes hand now! I have to take it to another watch repair shop to fix their work. Unbelievable!

Bottom line is if you have a treasured watch that needs maintenance or repair I would never again trust to take it to Virag. I now have a damaged vintage watch that cannot ever be brought back to its original condition as the parts are extremely scarce...

Many times Virag has fixed jewelry for me but recently they have used skills and imagination to make earrings out of pieces that i have brought in. Both pairs of earrings that i had for many years did not work for me and needed reshaping to be something that i would wear and for modest sums, they resculpted the earrings to design new earrings using the body of the old ones. Truly impressive insight.

About three years ago I took in a century old ft high grandfather clock that had not worked for 40 years and with kindness and skill, they have it so it sits on our mantle and keeps perfect time.

I salute the remarkable patience, talent, and thoughtfulness of the family of...

I dropped my watch and the face came off. I couldn't put it back together, so I took it in to have it repaired. They were friendly and prompt and fixed it on the spot for free! Then, 2 weeks later, I went in for a new battery because my watch didn't work. After they tested it, they determined it did work but there was something more technical wrong with the minute hand. They fixed this watch as well free of charge bc they didn't have to replace the battery. I'm not saying they do free services, but I am saying they are fast, professional and honest. I know nothing about the inside of watched so both times I was prepared to pay and shocked to have a fixed watch and...