KeyBank — Attraction in Everett

Never once told me about a "regional atm fee" until after it hits my account and puts it negative. Then they charge 37.50 for the overdraft charge. I call to ask what the fee is and the manager lies to my face over and over, first saying he stresses that specific fee, then by saying he tells everyone. Well, had I been told I wouldn't be asking...

Update: it is much appreciated when the owner responds saying "I'm sorry you were not aware..." I found, in the packet they gave me, on the last page in probably size 6 font, the fee I'm talking about. Never once was covered. Just a shady process if you can only rely on he said she said... especially when I have to find out on my own about an "early account termination fee"

Reccommendation: have a checklist both parties initial that shows which fees were...

Do not ever bank with these people. I’ve been banking with them for like seven years. My personal account has been ripped off in my bank account for my business has been ripped off. They still haven’t returned over $3300 in cash taken from my business account. I tried cashing a check from Client, the same client they cashed a check for last week and now they won’t do it. As a business I have run hundreds of thousands of dollars through their business and never had a check bounce. There are the worst do not bank with them. I have removed all my money and I am in the process of deleting all my account of...

The KeyBank staff at the Silver lake branch have almost always been polite, courteous, and prompt. They have never failed to greet me by name and with a smile. When my transactions are complete, they don't simply walk away or yell, "NEXT !" They remain attentive & respectful, always asking (with a smile), if there's anything else that they can assist me with. I don't give 5 star ratings to anyone, so if I give a 4 star rating to someone- they earned it. I recommend this branch of...