GCI Store | Fairbanks — Attraction in Fairbanks

Watch out for GCI! They just charged me $179.99 for the month of January that I didn't even have internet services. I disconnected it and turned in the box on December 29th 2022 because I was in the process of moving from Fairbanks to Anchorage and my Mom was in the hospital in January in Anchorage too. She passed away on January 23rd actually, but I had already moved to Anchorage on December 29th 2022. I had no reason to need internet during January. I turned in my box and had them disconnect my service on December 29th 2022. The associate mistyped and entered January 29th 2023 as a disconnect date instead of December 29th 2022. But why would I need internet for an additional month if I didn't have a WiFi box? Makes no sense. I then reconnected services on February 14th without realizing they had charged me for 6 weeks of service I didn't have. Con artists. So I reached out to customer service and spoke to a guy named Tony. He verified I was indeed incorrectly charged and that balance ($179.99) would be applied to my $245.63 bill this month. Which should bring my new total to about $65.66 instead. However I haven't seen that change reflect on this month's bill yet. So I shut off my auto pay. Good luck squeezing me now GCI. I'll pay my bill when my balance reflects correctly. Otherwise, I live in Anchorage now where we have other options for internet services. I also will not pay any late fees or reconnect fee or any other charges you dream up that may occur from this because of your poor customer service. Because like I said, I have options now. If you want to make this right GCI, then as a customer you have all the information necessary to contact me and do so, then I might remove this bad review. But if I have to contact you (AGAIN)and make you make it right, this review stays right here for all the...

This is by far the worst internet service I have ever used. We pay almost $200 per month and aren't able to connect more than one device to the wifi at a time. The wifi when it is working goes out every 5-10 minutes and has to reconnect. It is incredibly frustrating to try to do anything on the internet and is basically impossible to do any work related tasks from home (trying to connect to a video meeting is too much to ask for our wifi).

I've contacted customer service and they were able to determine that there is an issue with the wiring to my building, however, GCI will not fix the issue. They said they would send a technician to fix the wiring but the technician could only come on weekdays. They requested that I take a day off of work (which I cannot do) so they could send a technician. I explained that the issue is with the wiring outside the building and the technician would not need to enter my home so I should not need to be here for them to fix it. GCI will not even attempt to look into this issue further because I can't take off of work to have them outside of my building. (For reference, I live in a townhouse and the customer service representative I spoke with was able to tell me that all the families living in the townhouses in this building are having the same issues as me. He explained that the wire leading to the building is what needs to be fixed and the technician wouldn't need to enter the building at all to do this.)

Unfortunately, we are not able to switch to a different service provider in my area so I am stuck with GCI. If you have a choice for an internet provider, definitely look...

Internet network in Fairbanks has been having some major issues. Starting to feel like ACS when they first came out with their DSL. Tech support denies outages and hardware failures. 10 day wait to get a technician to come test signal at my house.

There is little to no communication between the tech support staff and the outside repairman. Two outages ago I tracked down the repairman in my neighborhood (after tech support told me there was no outages min Fairbanks and that I had to wait 10 days to get a repairman to come run tests at my.house). After talking with the Fairbanks repair techs found out there was an outage and they had to replace a bunch of hardware in the neighborhood hub box.

Had an outage yesterday which they said my connection wasn't affected by (I had no signal coming out of my coax cable outside my house.). Now I'm having the same issue with no upstream signal to sync to.

Paying 175$ a month for a service that randomly drops signals. Paying for the highest end connection available to a residential setting, I shouldn't be having constant outages.

When it works it's great. 3 kids can stream Netflix and I can still game with no issues.

UPDATE : 8 weeks into them chasing the original issue. Had maintenance over twice and their repair techs over twice. Everything has been replaced with the exception of the coax from the drop box to my house. They ran a temp cable to test the underground and "it was fine" according to...