I just posted this on TripAdvisor so just reposting my review here too. I (40) can’t say enough good things about the staff at Factory of Terror! This was our very first visit and my kids (age 8 and 10) first haunted house. My brother (43) joined us. All of us love Halloween on a broad scale of scares. We went the second day they opened due to the sale price, anticipated low crowds, and still daylight when entering and leaving. Also plan for nightmares just in case. From parking (extremely clear and guided by an attendant) to the amazing staff outside helping navigate and answer questions arrival was a breeze! I told both scares characters outside as well as the check in staff inside my oldest was scared but trying to be brave. They clearly explained the rules multiple times. No touching of cast or guest! If at any time you want to leave tell any employee even in costume and they will safely guide you out. But also absolutely no refunds (made clear also on the website too). We were well aware and fine with their clearly expressed terms.

The four of us after chatting and taking photos outside went in. The check in staff were great even explained again how they are just actors and how they were actors last year and this year helping out front. My oldest seemed okay though apprehensive. We went into the platform and heard the instructions again. We did not enter the factory scare rooms and he changed his mind and was shaking. They immediately helped us and brought us to the gift shop (also gave us the option to by pass it too). My brother and youngest went in.

We waited in the gift shop and the manager and shop attendants were so friendly and helpful to my oldest and two actors came over and even showed him their costumes!

My youngest and brother came out about 15 minutes later. They had a blast! My youngest can’t wait to do it again! Both were so chatting on the way home about the experience. We likely will go again in October!

The way everyone treated us both inside the house for the show and those of us who chickened out, was absolutely amazing! I highly recommend them!