Acapello Aveda Salons — Attraction in Falmouth

Horrible and incompetent service from Maggie at the Falmouth location on July 23, 2022 and March 5, 2022. Inexcusable treatment I received after the service when I attempted to contact the salon and the manager, Tina, about it. I asked for my hair to be a cool, ash blond with no gold and instead had my hair bleached out and bright gold. This happened not once, but twice. The first time was in March 5, 2022. Maggie said that she wasn't sure why it came out gold as she had mixed the formula for the cool ash blond. She said maybe it was the lighting and it would look different in the natural light. She said to call in a couple of days if it wasn't right and we could do something different next time. It never got better. I called the salon on March 8th and left a message with the person who answered the phone but didn't get a call back from Maggie. I decided to email her but received no response to the email either. I emailed the manager, Tina at the Scarborough location. Tina finally called and after we talked, she had me come back to the salon on Friday March 11th so Maggie could correct the color. When I was there, Maggie said that she thinks the problem was that she used the Paul Mitchell formula instead of Aveda and would use the Aveda formula. It came out much better but still with some gold in it. She said she appreciated the second chance. When I went back on July 23rd for a routine root touch up, the same thing happened which happened the first time, except it was worse. I had no idea anything was wrong until she was shampooing out my hair, and said she was going to add a toner to take out the brassiness. She came back and said she was going to do a bleaching shampoo. She applied the bleaching shampoo and shampooed that in for several minutes. She rinsed that out and added the toner and let that sit for a while. After she shampooed that out, she said we were all set and brought me back to the chair. I was shocked by what I saw. My hair was a bright orange gold and bleached out. She clearly knew she had done something wrong but didn't say a word. I called the Scarborough salon on July 25th and left a message to have Tina call me and the reason for my call. Called twice more with no return phone call. On July 29th, I emailed Tina at the Scarborough email address outlining the problem and asking for a return call to discuss. I received no phone call or email back. I finally emailed Tina again on August 6th, and requested a full refund, since she obviously wasn't willing to work with me or even acknowledge the problem. sent a regular letter to the owner, June, which was received at the business in August. I again received no phone call, email or any response whatsoever. Completely unprofessional and not at all what a true Aveda salon should be. I had to go to another Aveda salon and had it fixed in one, simple visit by an experienced, professional stylist. Avoid the Falmouth location, unless you want your hair ruined. They clearly do not care if they have repeat clients. Extremely...

After the salon's opened I was so ready for a cut/style/highlight I could hardly wait. I have never been to Acapello but daughter is a stylist, and color expert. She lives in Florida so no doing my hair. She suggested I go here. BAD mistake. All I wanted was a simple pixy, and highlights. I asked about an undercut, they did not even seem to know what that was. When I was done after $175 plus tip, and two products, which I picked myself, my stylist had no interest in guiding me to the right ones. I had a picture of the cut I wanted, I could not have done more to make sure they knew what I wanted. I walked out looking like a bowl was put on my head, and not even straight! I would NOT recommend them to ANY FRIENDS, OR FAMILY. My daughter saw my cut, and almost cried with me! If you don't know what your doing, tell the customer your not comfortable cutting my hair!! I'm gonna have to go two more months before I can get it fixed! It took me a month/ six weeks to decide if I should write a review, I could not let it go. Shame on you. I am a cancer patient, and I just wanted to look pretty again, and feel better about myself. You made the experience just...

I went to the Falmouth one I had the worst experience ever in my life I booked hair cute and color with Angela she was hough way true with color my hair then her phone rang she answer her it was family emergency she left me like that and went home there was back up to take care me I had big event the next day she did nothing to help me very bad customer Service .Then I called gain to see if they could do anything for me because I had event they told me to come will take care of you ,but they lie they charge me double price of the first time ,but the girl name Sera was super nice she did try to help me even it was not her fault. She put all her effort to make me happy she is really sweet even she did do what I want still appreciate her kindness. I am not recommending...