Atico Furniture — Attraction in Farmers Branch

I ordered a custom barn door back in March 2021 and was given a time frame of 12-16 weeks, now we are at 21 weeks still without a door. Communication has been nonexistent and didn't get much better after I called requesting my deposit back. After waiting 17 weeks I called back wanting information. The receptionist started off nice and friendly taking my information down and asking if Lauren can give me a call back which was fine. I received one call from Lauren saying she would give me a call back by the end of the week with an update. Now its the following week and I called back to the previously very friendly receptionist, but now very rude receptionist, and ask my deposit be returned. She stated the have sent several emails and phone calls. I received 2 emails, which I responded to, and 1 phone call over this extended time frame. She started over talking me on the phone and decided she was done with me and hung up. It is now August, so how long should I actually wait for the door to be made. This is not a COVID issue as many companies are having problems with, they have steel in-house, so this is a poor service problem.

I have previously had items made here and was a returning customer a few times over. The communication was not great before hand but I did get the products in a reasonable time frame after prompting them. Everyone needs a reminder nowadays which isn't an issue, however not receiving an item and having to fight for information or the deposit back after such a long time is not acceptable. I enjoy supporting small businesses but this one will never receive business...

Absolutely love my atico pieces! We got two desks, a dining table with bench, a coffee table withs beautiful chevron pattern, and a side table. We discussed what we wanted with Juan and he made suggestions to help us come to a decision. Each piece is slightly different so I knew we were going to get something truly our own. We have three little girls. The dining table is beautiful and sturdy enough to hold up to their spills. The bench is the perfect weight. They can scoot it in and out by themselves, but it doesn't move around while their sitting and they can't annoy each other by rocking back and forth on it. The coffee table is my favorite piece. The perfect size and right now it's doubling as my toddler's train table. Glad to know I can just put the train away and store it on the shelf underneath when company comes over and out it back for her entertainment later. Juan is an artiste and knows how to take care of his customers. He and Suzanne give excellent service. It was a treat to work with them. We even added one desk and the side table to our order a week before it was supposed to be ready and they completed those as well! If you like modern furniture with character that looks original and you enjoy impeccable customer service, look no further! And their prices are incredibly reasonable for these...

Perfection, artistry, and industrialism all came together when I discovered Atico! In my search for an industrial style desk for my home office that didn’t cost more than my mortgage, I came across Atico and was immediately sold on the C-Desk (shown here in my office). It was the minimalist approach I was looking for, with a solid steel top, steel frame (NOT CHEAP ALUMINUM), and the stylish touch of beautiful wood draped along the sides.

What’s more, the service and communication was impeccable! From the time of order, through the build process, to the final delivery to the store (built in Dallas, delivered to Houston location), this level of service is almost scarce these days, making this likely one of the most pleasant experiences from a retailer I’ve ever had. I ended up also buying a steel planter and can assure you I will be back for more- VERY SOON! Thanks, Suzanne...