Bella Furniture & Mattress — Local services in Farmers Branch

This place can seem nice until there is an issue. My first purchase from them was ok, but the delivery was extremely unprofessional. The drivers called the initial scheduled delivery, but called and said they would not be able to make it. They wanted to reschedule for the next day between 11am and 1pm. But they were still late getting to me. The next purchase was 2 weeks after. And I paid 300 cash, since they said paying cash is cheaper. And I would pay the remainder amount once the delivery was made. The delivery was set between 3pm and 5pm, in which they never showed nor called. I had to call the company twice at 4:30pm and 4:45pm to ask if they were still coming. And I was told they were on there way at 4:45pm and provided the gate code to Bella furniture. THEY NEVER SHOWED! No one bothered to even call the next day. On my receipt were 2 phone numbers to contact me and my sister, who was helping me to receive the delivery. After work on 3.9.19, I went to the store and requested a refund and told the owner that my sistersand I have not received a phone call nor a delivery. The owner said that the drivers tried to call me and I didn't answer. And said the drivers said my address was undeliverable! I asked, "how could both phone numbers be unavailable and an address be undeliverable, if you just delivered to that location 2 weeks ago? "The salesperson that took my order 2 weeks ago and a few days ago was there and he was condoning this behaivior from the owner too. The owner became extremely DEFENSIVE from the beginning and called me and my sister (who is an extremely calm person) ghetto and told us we had no class. I asked the owner, "Are you calling me ghetto because I'm black?" He refused for me to show him the proof of no phone calls, or voicemails, and even called me a Liar to me face. And said he would keep the money since the delivery drivers tried to deliver to no avail.

I told the owner that I will be filing a few complaints, which are still under way. And I didn't appreciate the way he continued to address me. After realizing he was not going to keep my money, he was going to refundthe money, but only with a 25% restocking fee. My sister just suggested to call the police, since this was theft and the conversation was going absolutely no where at this point. I stopped talking and started calling the police. He then gave me $200 dollars back, and after counting, I told him I was another $100 short. And then he gave me the other $100. He refused to give me back my original receipt, but instead he gave me some else's original receipt. So I feel bad for her, because she probably will not receive her delivery either.

People are not lying about this company, they tried to pocket my money without rendered services. Check your products if purchasing anything. Just realized yesterday, my $150 lamp does not work. There is no way to turn the lamp on, no button or anything. Wonder was it a display.

I have so many important things coming up this week, but I will have to file complaints for this company. People work hard for their money and do not deserve any disrespect or to...

I looked for a new bedroom set and went to this store without searching first online. The staff was a little busy that day, but I found the set I liked and bought it. I did not do credit and payed for everything upfront. This was on May the 9th. The girl who made the order told me someone was going to call me to set a time. Next day I tried to look up for a mattress and an adjustable base for the same set in their online site, but what a surprise I found. They had the same set for much less online. Of course I call them to ask for an adjustment. No one answered my callas and I decided to leave a message. It was a waist of time, nobody called back. On the delivery date (5/16/20) I called back again and talked to Margarita. She had the most defensive guard, did not let me talk, and did not answered my questions. One of those questions was about the pricing on the online site. She asked me did you check the old site? Like if I new there were 2 sites. (That is their problem. They should not have running the old one anymore) So, when I tried to address more questions she started been rude and disrespectful. So I hung up on her (I was upset because she did not let me expressing my questions and concerns. So shortly after I started receiving some text messages from her and received a call to let me know it was going to be delivered. The loaders came in almost of the end of the day and started working immediately. They took out the headboard and we found spots on it (if I can figure out, I’ll upload the pictures). Then, the workers found out that the furniture was not matching colors. I needed to call the store and Margarita went to talk with someone in the store. They put a new order to replace the damaged one and she said a new order was placed. She said someone will call me on Tuesday the 19 to let me know delivery date. No one called on Tuesday and here I come again trying to call her On Wednesday to know about the status of the order. Between 1:10 and 1:30pm I called them 29 times. I also sent a text message which was not replayed and and email. They never picked my calls and I am still waiting a worry from them. Just be aware that this place has no customer service as many other places have. Before buying search on line for the furniture you want and check the reviews to have an idea of who you are...

Read until the end! ** I have been looking for a sectional for a while for my growing family. I thought I finally found the perfect one when I was browsing on the Facebook marketplace for businesses that sell new furniture. I came across a large sectional that was priced exceptionally and thought to myself "This is the couch, the look and color if perfect and the price is even better". I messaged the seller that posted that said they were in Fort Worth where I'm located and was told that they were in Farmers Branch.. That kind of threw me off because I only search in my area so it's close for delivery. After I was told the location and the name of the store, I went to look at reviews. I should have let them speak for themselves.. I ignored them though, still thinking I found the perfect couch and was told by Michael that I could most definitely expect my delivery that same day between 2-4. Okay perfect I didn't want to drive to Farmers Branch so I paid over the phone and I paid IN FULL with no financing at all.. meaning I paid basically $1,000 up front. I am now wishing I drove there to see the couch first. I had an errand to run but made sure I was back by 2. I waited and waited for my delivery, tried contacting the store multiple times wondering where my couch was and was told several times that they would try to find out why it hadn't been delivered yet and they were so sorry.. It was literally 3:55 before the delivery people arrived. I expected my delivery to be done BEFORE 4 because it was scheduled to be delivered between 2-4 and being a customer that paid in full, I should have gotten treated with more respect and gotten way more help than I received. When the delivery drives finally arrived they blamed it on traffic because they had to come all the way to Fort Worth from Farmer's Branch but this was on a Saturday in the middle of the day so yeah right.. The sectional does look perfect, but IT IS SO HARD, like literally no softness. It's so cute in my living room so it makes me sad how cheap this feels. On top of that, the pillows that came with the sectional have holes and are poorly stitched together. The customer service and the furniture is not at all worth the price and BS you have to put up with when dealing with this place. Save your time and money for...