Taco Bueno — Restaurant in Addison

OMG! THIS IS CRAZY! I DROVE TO THE WINDOW AND THE LADY IS JUST CLEANING HER NOSE LIKE CRAZY! Just waiting to take my card not even washed her hands! What is really going on around here. I just stared at her waiting to see what's next. As she just laughed at the situation and waiting to take my card I asked her if she will wash her hands in English than says what? To me to i told her in Spanish again and as to why I wanted her to wash her hands. She than began to tell me she was not cleaning her boogers but just wiping her nose. Clearly her nose is red n the paper napkin was super wet n her eyes were waterey like she has been fighting a cold. Please know I was still nice to here and told her yes well while your probably not handling my food you are handling my card. So she called me something while closing the windows walking away. She went to get gloves on and said there! I politely told her, thank you, and let her slide my card. Needless to say she was the lady at the drive through window and the next lady who gave my food to me, was the girl at the line who makes the food. And she was very polite telling me, thank you, and to have a wonderful night. Some people just have no common sense. When you work with the public and in the food industry. There is so much sickness going on. We do not need anybody else trying to spread it to us through our food or any type of other cross contaminations, please. Educate your staff to know better cleanliness and respect.

Iv just read the reviews on this location and it seems the heavy set lady seems to really be a problem at this location with laziness, being rude and much more.Somebody really needs to find better help. Or the health department...

Amending my 2 star review from 2016 to 1 star. This place has steadily declined over the past few years to now becoming what I believe is the worst fast food experience money can buy. The staff seems to turnover constantly (a negative sign in and of itself) and the latest batch has netted some guy with dreads who screwed up 2 of my last 3 orders (and it's an easy order with no substitutions fyi). I don't know if he hasn't been trained on how to use the register, can't hear, doesn't listen, or just doesn't care, but it is borderline comical that anyone can be so bad at such a mundane and unskilled task as taking a fast food order. He can't even professionally greet you through the speaker! If management cared to listen, they might be quite surprised by this individual if they listened in on the drive thru. Thankfully I stopped trusting this place awhile back and caught both mistakes in the drive thru so someone could make corrections. The one miraculous time he rung up my order right, the food still came out wrong. Don't waste your time coming here, because they WILL waste your time by getting it wrong. I used to come here nearly once a week and now I go out of my way to go to the Taco Bueno north of here in Carrollton. They even thank you after handing you your order. What a...

I ordered two crispy beef tacos, a party tostada and a fountain drink. It took a while to place my order, since there wasn't anyone working the front counter. The person working the drive thru was also responsible for the front counter. The drive thru took precedence. I waited for about 5 minutes. Once I ordered, the cashier forgot to add my tostada to the meal. She had to charge me separately for it, once I realized that it was missing on my pickup tray. The employees were all friendly but a bit understaffed. The food was fresh, but the tostada was a bit colder than I would have liked. There was a self-serve condiment bar with Pico de Gallo, cilantro, chopped white onions, red salsa, and jalapenos. I noticed that there was a Dallas Cowboys souvenir cup on the counter. As I was leaving, I inquired about the cup to see how I could get one. I was told that you had to order a medium-sized fountain drink. Since I had ordered a small drink, I didn't get one. They were nice enough to hand me a cup anyway, as I was leaving. The place was very clean, bright, and pretty empty at the time. I went at 4 p.m. so it wasn't a typical time to be ordering food. There was only one other customer inside the food establishment the entire time...